Brand new to Acronis - It fell over at first use

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Heard great things about Acronis, so signed up for free trial before I purchased. Tried to run the backup and it fell over straight away on first use. Error message:
Unable to Create First Snapshot

I clicked the more details, which advised to collect the System Report Information and submit to customer support, however because I'm only on the free trial, it won't let me. Obviously some irony that if they wanted me to buy their product, it should work first.

Anyway, the only bit of info on the help page is:
Event Codes:
0x00070021+0x00070021+0x0010C442+0x00000009
0x00070021+0x00070021+0x0010C442+0x00000009";
0x00070021+0x00070021+0x0010C442+0x00000009"
0x00070021+0x00070021+0x0010C477+0x0010C442+0x0010C46B+0x0000FFF0+0x800423F2

If anyone can make any sense of that I'd greatly appreciate it, or know how I can get some help from Acronis, otherwise it's unlikely I'll be purchasing.

thanks in advance
Richard

sam 11/10/2014 - 14:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Richard,

welcome to our forum!

The issue needs to be investigated, so we'll need some logs from your machine.

I've created a support case (# 02285545) and you will be contact by one of our support professionals soon.

Thank you.

sam 11/10/2014 - 14:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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thanks very much. I have the Acronis System Report zip file if you want it?

How will they contact me? Email is best for me. thanks.

sam 11/10/2014 - 17:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commentaires: 22

I think your question is in the right hands now : trial version is supposed to work exactly as the paid version with the exception regarding support which is clearly solved after you had the excellent idea to post on the forum
Best regards

dim 12/10/2014 - 06:46