Build 6029 hangs Windows 7
I did a clean install of TI 2010 on Win 7 64bit OS. When trying to do a full backup, Acronis backs up for 13 to 15 minutes before it goes to sl eep and all I can do is manualy shut down and restart. What is Build 6029 ? and how can I find Build 5055 to correct this problem.
Hello all,
- Unpack it and install with Disabled logging:
Oleg, I think you misunderstood me. I have TI 2009 installed in XP mode, but I want to install TI 2010 under Windows 7. In fact, the only reason why I installed TI 2009 under XP mode is because it is incomputable with Win 7.
Anyway, I think I found what was causing the problem - Acronis Disk Director Suite 10.0. After I uninstalled it TI 2010 seems to be working fine now.
Would be nice if I would be able to have both of TI and Disk Director installed at the same time. After all, they are from the same developer.
Would be nice if I would be able to have both of TI and Disk Director installed at the same time. After all, they are from the same developer.
That's possible the problem ;-). We know it from other developers, too.
Hello all,
I have an Acronis Disk Director Suite 10.0 build #2161. In "My Products & Downloads" page it is listed as a latest build (I have a Russian version). I can see build #2239 listed on the European website, but I cannot download it.
Looks like you guys have abandoned Russian market completely. First is TI still not being released in Russia, and now this.
Hello Sergey,
Thank you for your response.
I will submit a case to the appropriate department and will request a new build of Acronis Disk Director Suite 10.0 in Russian.
The main problem is that build #2239 can't be installed in Windows 7 (please remember that Acronis Disk Director Suite 10.0 doesn't support Windows 7 officially). Therefore, you can use Acronis Disk Director from a CD disk.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
please remember that Acronis Disk Director Suite 10.0 doesn't support Windows 7 officially.
Isn't it about time you do something about it?
Alright Oleg,
I just purchased and installed Acronis True Image Home 2010, last week.
It does not run on Windows 7 Ultimate, 64-bit.
I have uninstalled it and will deny payment from my credit card unless you have a solution. I've read the first two pages in this post and don't have time to read the rest.
Is there a solution? What is it? And make it easy for me to find and implement or I will find another product!!
I just purchased and installed Acronis True Image Home 2010, last week.It does not run on Windows 7 Ultimate, 64-bit.
Dayle,
What exactly do you mean by 'not running' on W7 64 bit?
Does it open in Windows?
What happens when you try and run a manual disk image?
Do you get any error messages?
What version of W7 are you running (Home, Pro, Ultimate etc)?
What build of TI 2010 do you have?
I have W7 64 bit Ultimate and TI 2010 runs.
Hello all,
Thank you for posting.
Marc,
Windows 7 support will be implemented in the next officially released version of Acronis Disk Director. See Acronis Disk Director Product Line Development for more information.
Dayle,
If the symptoms are similar to the ones available in title of this thread, please refer to this article for the solution. If the program behavior is different, please answer the questions asked by Colin, our forum community will find a solution.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
I have W7 64bit Ultimate.
I tried to run 2010 several times:
I scheduled it to run a full, then incremental, backups, daily.
I run it and go away. When I returned Windows "had to close the program", the backup image is 0 bytes and TI will not start again.
I did get it to make a backup, once, if I ignored the 100mb system reserved partition(?), but I want the whole disk.
What the heck is that "System Reserved" anyway. Sorry I'm new to Win7.
I will have to reinstall it to answer the rest of your questions as it appears that I did not register 2010 yet as my profile only shows build #4942. I can only assume I have the latest build - when I checked for updates there where none.
Oops, I see PlusPack.6029_s_en.exe
I like True Image and will be happy to give it another try.
But, answer me this:
Should I install both 2010 and plus pack? Then should I run SnapAPI Build 503? Or should I install TrueImage2010PlusPack.6029_s_en.exe?
I have 2010 and Plus Pack. I installed TrueImage2010 and when I tried to install Plus Pack, system told me it was already installed.
Sorry I am frustrated, but after having Win XP fail I switched to a clean install of Win 7 and have been trying to update/install all of my software so I can get back up to full speed. It is a time consuming task.
Dayle,
I think that the answer to part of your question is, how much time do you want to spend troubleshooting to get info that might help Acronis and others who get your problem or have you got to the stage where you just want it working?
Anyway, build 6029 is not the latest build, 6053 is. This can be downloaded from your account from Acronis (if you've registered your purchase with them).
If you just want to get going, I'd download 6053, install it by itself, make sure it is working then install the Plus Pack and check again.
If you are 'intrigued' as to what went wrong then I'd suggest installing 6029 again exactly as you did before noting things such as.
Single or multi user installation.
Are you installing under Admin permissions or Admin Authority? I make the distinction as having Admin privileges is not quite the same as being the Admin Account. For some versions of W7 the Admin Account is disabled by default.
The 100MB system partition contains your boot files for W7. As you have found out, W7 makes this partition if it is the first operating system to be installed on an unpartitioned hard drive - if you'd left XP on the machine, W7 would not have made this separate partition.
This also means that your drive has been partitioned with the new Microsoft 2048 sector offset rather than the old 64 sector.
This is of no consequence in general to you, but should be borne in mind if you try (at a later stage) to use a disk editing program or if TI2010 on a restore does something strange and W7 complains it can't find BCD entries etc. These are easily fixed and 2010 shouldn't cause that problem, but if it were to happen.........
Thank you very much Colin,
Your feedback is much appreciated. Hopefully the latest build will work for me.
At this point, I just want it to work. I have more than enough other projects to keep me entertained. Sorry I don't have time to get more involved, but I am helping other people with other projects.
And thanks for the information about the new boot partition. I hadn't read about that. Am I to assume then that TI2010 will back up, and hopefully restore, both partitions from one back up image???
If your data is important to you? Look elsewhere.
As for amazon's page for this product! Over 60% of the reviewers gave the product one star. So why--in order to read just one of those reviews (to see the majority opinion)--must you click beyond the first page?
OK, I understand. This is not a public service; this site exists for the purpose of selling products.
Take it as a lesson: you cannot thoroughly research any issue without bothering to go at least one click deeper than the first page.
http://www.amazon.com/Acronis-True-Image-Home-2010/product-reviews/B002…
If you read the most of posts here ...
I fears, Acronis didn't learn it.
I am waiting for the next Build to use it in Win 7. If it doesn't work or other problems (not included functionality etc.) occur, it was the last Acronis version I have bought.
TO TECHNICAL SUPPORT
It's interesting that your company has the time and money to assign you full-time to respond to ALL the numerous negative comments about Acronis. I have no doubt as to your sincerity or that of your technical staff in India. However, your company simply does NOT follow up and support your products as you claim. I find your numerous posts to the negative comments on Amazon as offensive as I'd prefer that you company spend its money fixing their issues rather than trying to convince us that you're a quality company that cares. Acronis is NOT a quality company as demonstrated by its behaviors with numerous customers over time. I've had to exculate my dissatisfaction to the US Better Business Bureau in an attempt to get Acronis to fix the numerous issues they have with Windows 7. Your promises in my case have provided NO resolution despite your excellent rethortic.
http://www.amazon.com/review/R2OFZBNS8ZT3X/ref=cm_cr_pr_cmt?ie=UTF8&ASI…
TO YOU:
NOTE: IF you read the number of negative comments submitted to Amazon, you'll notice that Acronis has an individual, Vladimir, respond with a post. He apologizes for the reviewers problems and promises that they were an exception. THIS IS SIMPLY NOT TRUE - DON'T BE FOOLED. ACRONIS' ACTIONS/PERFORMANCE WOULD SUGGEST THAT THEY SIMPLY DON'T CARE OR CAN'T FIX THE PROBLEMS. Either way, they will still take your money and provide you with a defective product. With all these compliants, I'm quite surprised that Amazon still sells the product.
If you have similar frustrations, I suggest that you post a compliant to the Better Business Bureau. Perhaps lowering Acronis' BBB rating will influence them to become a responsible company.
Finally, after
almost three months,
two PAID calls to support,
compliant to Amazon and
a compliant to the Better Business Bureau....
please understand that I do NOT challenge the sincerety of the support team Acronis has hired in India. They are doing what they can and sincerely want to help. It appears that the issues are with the "mothership" not investing in adequate training and documentation on this product to allow them to be effective. That being said, there is still NO EXCUSE for NOT FOLLOWING THROUGH or SIMPLY WALKING AWAY FROM A PROBLEM THEY CANNOT SOLVE.
http://www.amazon.com/Acronis-True-Image-Home-2010/product-reviews/B002…
I installed build 6053 last night. It locked up. After a hard reboot, and a soft one, I installed The SnapAPI driver fix.
TI2010 started (twice just to check), and I made a complete back-up of my system disk. I don't know if it is flawless and I don't yet know if scheduled back-ups will take place, but I have at least made progress.
I really liked previous versions of True Image and am very disappointed that Acronis is making us jump through hoops to make their software work. I hope they get their sh*t together so that this kind of problem and poor service doesn't kill the company.
I've also been having this problem. I've just changed from running the old Windows 7 RC Evaluation to a proper copy of Windows 7 x64 Pro, which is when the problems started. Or maybe it's that I installed the latest Acronis.
Build 6053 still crashes, and I can confirm that it happens on a clean install. However the SnapAPI driver fix mentioned above seems to have solved it.
I've wasted a lot of time on this, and I was starting to worry that I had some major hardware fault. Like most people I looked for the latest version; why are known issues not making it into releases a bit quicker? It's a bit poor to say the least that a release from late November 2009 doesn't work in Windows 7.
I've wasted a lot of time on this, and I was starting to worry that I had some major hardware fault. Like most people I looked for the latest version; why are known issues not making it into releases a bit quicker? It's a bit poor to say the least that a release from late November 2009 doesn't work in Windows 7.
You're not having hardware problems, the software (and it's support) just sucks. Get a refund. If they don't give it to you dispute the charge with your credit card company.
It is a shame that good software is released before it works, and that customers have to jump through hoops to make it work, BUT installing the latest build, 6053, followed by installation of the SnapAPI driver fix DOES make Acronis TIH2010 work just fine on a Win7/64 system. Mine has now been running scheduled backups for two days.
It is a shame that good software is released before it works, and that customers have to jump through hoops to make it work, BUT installing the latest build, 6053, followed by installation of the SnapAPI driver fix DOES make Acronis TIH2010 work just fine on a Win7/64 system. Mine has now been running scheduled backups for two days.
This may be true for you, but if you read all the messages you will see it is not true for everyone.
I know that a lot of people have had problems with the latest build BUT there are work arounds. Either install build 5055 (find the post in the thread that explains how to download this build) or install the current build with the patch per the install instructions (I've seen them in this thread). One of the options "should" work for you. I'm still using build 5055 and it has worked without issue and I've actually completed a full restore using it). Not to defend Acronis but they don't release software knowing it is going to create problems for users and they do have test procedures that they go through before releasing any software. Just in terms of true cost, e.g. dollars out of pocket it cost about 1,000 times as much to fix an issue in released code as it does in the planning stage. Now add to that the damage to the reputation and the total cost is HUGE.
For years I worked for a big software developer and try as hard as you might you always encounter bugs. Just think of all the issues you could encounter taking a trip around the world with 100 other people. Now let's say that you are in charge and you cannot leave on the trip unless you can guarantee that there will be NO issues along the way, when do you think you would leave?
I'm suggesting that we be reasonable and help Acronis resolve the issue rather than being part of the issue.
Damn it! I bought this two weeks ago and found out that I couldn't do backups... I submitted a ticket on 2/8/2010, but yet to have received a reply. I've tried all sorts of things (like disabling background software) but only to have ended up with a system that I had to reinstall from scratch. Like the rest of you, I am pissed. I think it is time to call my CC company.
Martin,
Are you using build 6029 or the most recent build 6053, assuming you have purchased TI2010?
When you say 'couldn't do backups', are these complete disk images, files and folders or NSB?
What exactly doesn't happen, or what does happen?
Do you get any pop up error messages or log errors?
Are you imaging to an external or internal drive.
Which OS are you using?
I know that a lot of people have had problems with the latest build BUT there are work arounds. Either install build 5055 (find the post in the thread that explains how to download this build) or install the current build with the patch per the install instructions (I've seen them in this thread). One of the options "should" work for you. I'm still using build 5055 and it has worked without issue and I've actually completed a full restore using it). Not to defend Acronis but they don't release software knowing it is going to create problems for users and they do have test procedures that they go through before releasing any software. Just in terms of true cost, e.g. dollars out of pocket it cost about 1,000 times as much to fix an issue in released code as it does in the planning stage. Now add to that the damage to the reputation and the total cost is HUGE.For years I worked for a big software developer and try as hard as you might you always encounter bugs. Just think of all the issues you could encounter taking a trip around the world with 100 other people. Now let's say that you are in charge and you cannot leave on the trip unless you can guarantee that there will be NO issues along the way, when do you think you would leave?
I'm suggesting that we be reasonable and help Acronis resolve the issue rather than being part of the issue.
This product was release in late September. They abviously couldn't fix it in 6029 or 6053 (oct & nov) over the last 4-5 months so what makes you think they are going to fix it "soon." It took them THREE months (January) to even ACKNOWLEDGE there was a problem. They answer messages MAYBE once a month with the same BS. They obvioulsy have some issues they can't resolve and despite "giving them a chance" their customer service and TECHNICAL support is the absolute pits. I was promised a refund by John Hancock , their ace tech support guy and never got it so I just let my credit card company take care of it for me.
Damn it! I bought this two weeks ago and found out that I couldn't do backups... I submitted a ticket on 2/8/2010, but yet to have received a reply. I've tried all sorts of things (like disabling background software) but only to have ended up with a system that I had to reinstall from scratch. Like the rest of you, I am pissed. I think it is time to call my CC company.
You only opened the ticket on 2/8? That ain't bad. They usually wait till day 30 to answer a ticket so your "30 day money back guarantee" runs out. Maybe since you post here one of the fanboys may help you or you can shame them into an "official" useless reply.
If your going to request a refund your best best is to do a live chat. A lot of times you get quicker results with a live chat than a ticket, providing you can understand them.
If your going to request a refund your best best is to do a live chat. A lot of times you get quicker results with a live chat than a ticket, providing you can understand them.
Yea, I tried that long ago but I don't speak Moscovian. They (chat) ultimately refused because it was after 30 days. After about 30 totally absurd and nonsensical emails between me and and their useless customer service they finally said I would get a refund. Never happened so Amex took care of it. To this day, almost 5 months later I occassionaly get emails from them answering questions I asked back in NOVEMBER (of course with a response that had absolutely no bearing on what I asked).
Hi all,
The solution posted above worked for me. I uninstalled TI 2010 and installed build 6053 then I installed snapapi503.msi and all works as it should.
I'm running an Asus Maximus Formula with Intel Q9450, 8 GB RAM, 150GB RAID01 system and 1TB RAID10 data drives with Win7 Pro x64.
Prior to this fix, if I attempted to run TI2010 it would brick my system and the only solution was a hard reboot.
My TI 2010 version is 13.0.0.6053 which I just got as an upgrade to my TI 2009. I am also running Windows 7 Home Premium 64-bit edition and yes, TI 2010 hangs up my computer without fail. It seems there are enough messages here that Acronis should be addressing this post-haste.
Having the same problem with Win 7 64. The usb mouse just stuck at the opening screen. I'm using build 6053 downloaded from here.
Yes, this is the worst TECH SUPPORT I have come across. Three emails to you and no official reply except the acknowledgment mail.
Paid $$ for a worthless piece of software.
My system is using a i7-860 with 8G of DDR3 ram.
Tom/Vincent - Did you install the patch as suggested by Herbert Tucker? I'm still running build 5055 (you need to review previous post as to how to download this build). I'm running Win7 Ultimate x64. This build (5055) or 6053 with the patch will work without the hang. With 5055 I've backed up and I've restored successfully.
Since 5053 is working for me and I don't have the time to test 6053 with the patch, I've elected not to install a newer version until a build is released that does not require the patch or I encounter issues with 5055.
Tom/Vincent - Did you install the patch as suggested by Herbert Tucker? I'm still running build 5055 (you need to review previous post as to how to download this build). I'm running Win7 Ultimate x64. This build (5055) or 6053 with the patch will work without the hang. With 5055 I've backed up and I've restored successfully.Since 5053 is working for me and I don't have the time to test 6053 with the patch, I've elected not to install a newer version until a build is released that does not require the patch or I encounter issues with 5055.
Received an email from support pointing to a link for a updated working version. This is build 6053 with a different loader, and this works with my system now.
I'm just posting to say that like so many others, I have had the issue with True Image freezing issue in Windows 7 x64. Fortunately, the updated SnapAPI drivers seem to have fixed the issue. What still really upsets me is that it took so much work to find them. They don't appear in the support section, or under updates, or anywhere in my customer account. To get to them I had to first locate this forum topic by more or less chance, then spend half an hour reading up to page four to find the link to the SnapAPI drivers. This was all after hours of troubleshooting and countless restarts trying to solve this issue. This is pretty abysmal customer service. It is nice that someone from Acronis finally started responding to this thread, but the fact that this issue was first reported in November of 2009, and it is now March 2010 and the exact same issue still exists, and the only fix is buried deep in a single topic on the support forums.
This has done much to shatter my confidence in Acronis. I will keep using True Image 2010, since I paid for it, but as soon as it starts getting long in the tooth, I doubt very much that I will be looking to upgrade to True Image 2011 or whatever the latest and greatest will be. No, when it comes time to update, I intend to look closely at ALL of Acronis's competitors before even considering buying another product from this company.
This is BACKUP software, it needs to be supremely reliable, and Acronis does not seem to feel that is the case.
... I will be looking to upgrade to True Image 2011 ...
That is, what Acronis want - and you pay twice!
Curious... Issue confirmed by Acronis on Dec 2, 2009 - faulting SmapAPI drivers. Multiple promises of new release - yet over three months later, nothing.
Like others - I have been awaiting this release - but now fear none is forthcoming - until TI2011.
Can Acronis confirm if they will ever release a fully functional installation of TI2010?
Maybe they prepare new True Image Home Working Version Plus Pack Give Us Some Xtra money 2011 :(
What I like to see is basic disk imaging, without useless and irrelevant features.
I have been playing around with build 6053 trying to get it to work for weeks now. Today I uninstalled it, ran a registry cleaner then reinstalled it from scratch. It works, but as everyone says, it hangs my entire machine each time it does a backup. So, I then installed the Snap drivers suggested here and tried to start it and I got the "Failure to initialize" error message in the attached picture. So I uninstalled the Snap drivers and same error. I then reinstalled the Snap drivers and to my amazement it started up and I was able to finally run a backup without the hang. Hopefully, it will continue to work.
So...if you've tried everything, try this, but your mileage may vary.
Mike
It is possible the 2nd unfixed problem. If TIH-Services are running and you install the SnapAPI-fix, the installation fails.
Only if you stop all running TIH-Service before installing the SnapAPI, the SnapAPI installation was successfully.
That's Acronis!
John, yes I installed the snapAPI driver and build 6053 seems to be working okay now.
Hello everyone,
I want to thank everyone for their feedback. We are constantly trying to improve our software and our support.
I would like to assure everyone, that the fix suggested in the following article - Acronis True Image Home 2010 Freezes Windows Vista or Windows 7 Operating System - resolves the issue with freezing Windows Vista or Windows 7. However, if there are any exceptions, please submit a support request with the following report, so that our experienced support engineers can assist you.
Acronis customer,
The most probable cause of this issue is that the SnapApi drivers did not update properly. I am very happy that you were able to resolve this problem.
Please let me know if you have additional questions.
Thank you.
Hello all,
We have released a new build of Acronis True Image Home 2010 # 7046. I would recommend you to update the software to the latest build. Please see Release notes for your information.
You can learn more on how to download the latest build here.
Here are the articles available in our Knowledge base:
Acronis True Image Home 2010: Updating to build 7046
Acronis True Image Home 2010 Plus Pack: Updating to build 7046
This build already contains SnapAPI module of the latest build (i.e. the initial issue of this thread has been addressed), that's why please uninstall the separate SnapAPI module (if there is any) by Add or Remove programs utility prior installing 7046.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Hello Oleg,
first thank you for this information’s about the new build. Second - and thank you too - I am surprised to find a German language download at the same time.
So I hope Acronis is on a better way. I will test the new build as soon as possible.
I have to agree with the vast majority of posts on this thread: Acronis TI Home 2010 is NOT compatible with Windows 7 (64 bit). I have spent too much time in two different online chat sesssions with Acronis Support, all to no avail. My time is too valuable to waste any more of it, and I have moved on to FarStone TotalRecovery. I like what I see so far.
Hello Steven Thornton,
Thank you for your post. I will do my best to assist you.
I am terribly sorry for all the trouble, and I understand how annoying it must to spend many hours with chat support without any results.
We can definitely resolve this issue for you, we can escalate this case to our Expert team and they will fix this problem.
Please let me know if you would like to proceed in this direction or if there is any other way I can help you.
Thank you.
I don’t know, if I have some ‚Consolidation’ problems (doesn’t start), but the rest of TIH 2010, Build 7046, works without errors. Or not found ;-).
Today I installed Acronis True Image Home 7046 on my quad core computer with Win7 ultimate 32. On running a full backup the system became almost completey unresponsive. Acronis support had me download SnapAPI 526 and install it. Now the system does not freeze completely, but still has times during the backup where it locks up and takes many many seconds for browser window to open or other tasks to happen. Any suggestions would be welcome.
charlestek,
What firewall software are you using?
Is your video driver up to date especially if you have an NVidia graphics card?