Can't open file with ATI backup
I wonder why files with backups sometimes can't be opend. When I try a message pops up saying "the path can't be opend, access denied". As a result validations are not possible. However, the recovery via CD works fine. So, access is possible when using the recovery CD.

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Hi, I'm afraid this is not the solution tp my problem. The backup is being stored on a seperate harddisk in the computer - with fixed drive letter. The energy management ist set on max. power.
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Hello origando,
Thank you for your posting! Is it possible to open an archive in Windows Explorer (double click the backup file)? I would recommend you to re-create the product's database. Please do the following:
- Stop all Acronis services and rename:
C:\ProgramData\Acronis\TrueImageHome\Scripts
C:\ProgramData\Acronis\TrueImageHome\Database
- Start services;
- Re-add backups to the GUI and check if the issue is resolved.
Thank you,
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