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Crash since Outlook Business Contact Manager is installed

Thread needs solution

Since i have installed the Outlook 2010 Business Contact Manager, Acronis Mail Backup is crashing. Im working with the latest version. Any idea?

- System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-09-12T05:57:03.000000000Z

EventRecordID 38706

Channel Application

Computer ZHP01

Security

- EventData

0
CLR20r3
Nicht verfügbar
0
trueimagehomeservice.exe
14.0.0.6868
4e08f8ad
System.Data
2.0.0.0
4a275e65
22b2
37
System.InvalidCastException

C:\Users\ye\AppData\Local\Temp\WERCADC.tmp.WERInternalMetadata.xml
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_trueimagehomeser_91f377b01938bbf426283e13812e242f5fbcd1d_1981de3d

0
05eeb5dd-dd04-11e0-a6f7-6c626ddd7b45
65

Version=1
EventType=CLR20r3
EventTime=129600360090152921
ReportType=2
Consent=1
UploadTime=129600360092413050
ReportIdentifier=7f97dd81-daca-11e0-be78-6c626ddd7b45
WOW64=1
Response.BucketId=2154194824
Response.BucketTable=5
Response.type=4
Sig[0].Name=Problemsignatur 01
Sig[0].Value=trueimagehomeservice.exe
Sig[1].Name=Problemsignatur 02
Sig[1].Value=14.0.0.6868
Sig[2].Name=Problemsignatur 03
Sig[2].Value=4e08f8ad
Sig[3].Name=Problemsignatur 04
Sig[3].Value=System.Data
Sig[4].Name=Problemsignatur 05
Sig[4].Value=2.0.0.0
Sig[5].Name=Problemsignatur 06
Sig[5].Value=4a275e65
Sig[6].Name=Problemsignatur 07
Sig[6].Value=22b2
Sig[7].Name=Problemsignatur 08
Sig[7].Value=37
Sig[8].Name=Problemsignatur 09
Sig[8].Value=System.InvalidCastException
DynamicSig[1].Name=Betriebsystemversion
DynamicSig[1].Value=6.1.7600.2.0.0.256.48
DynamicSig[2].Name=Gebietsschema-ID
DynamicSig[2].Value=2055
UI[2]=C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe
UI[3]=Acronis True Image Service funktioniert nicht mehr
UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
UI[5]=Online nach einer Lösung suchen und das Programm schließen
UI[6]=Später online nach einer Lösung suchen und das Programm schließen
UI[7]=Programm schließen
LoadedModule[0]=C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[5]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[8]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[9]=C:\Windows\system32\sfc.dll
LoadedModule[10]=C:\Windows\system32\sfc_os.DLL
LoadedModule[11]=C:\Windows\system32\msi.dll
LoadedModule[12]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[13]=C:\Windows\syswow64\USER32.dll
LoadedModule[14]=C:\Windows\syswow64\GDI32.dll
LoadedModule[15]=C:\Windows\syswow64\LPK.dll
LoadedModule[16]=C:\Windows\syswow64\USP10.dll
LoadedModule[17]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[18]=C:\Windows\syswow64\ole32.dll
LoadedModule[19]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[20]=C:\Windows\syswow64\NSI.dll
LoadedModule[21]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[22]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16661_none_ebfb56996c72aefc\COMCTL32.dll
LoadedModule[24]=C:\Windows\system32\MPR.dll
LoadedModule[25]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[26]=C:\Windows\system32\VERSION.dll
LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[29]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[30]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[31]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[32]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[33]=C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\tdrpapi.dll
LoadedModule[34]=C:\Windows\system32\POWRPROF.dll
LoadedModule[35]=C:\Windows\system32\IMM32.DLL
LoadedModule[36]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[37]=C:\Program Files (x86)\Acronis\TrueImageHome\Common\resource.dll
LoadedModule[38]=C:\Program Files (x86)\Acronis\TrueImageHome\Common\icu38.dll
LoadedModule[39]=C:\Program Files (x86)\Acronis\TrueImageHome\Common\icudt38.dll
LoadedModule[40]=C:\Windows\system32\uxtheme.dll
LoadedModule[41]=C:\Program Files (x86)\TeamViewer\Version6\tv_w32.dll
LoadedModule[42]=C:\Windows\system32\CRTDLL.dll
LoadedModule[43]=C:\Windows\system32\dwmapi.dll
LoadedModule[44]=C:\Windows\system32\shfolder.DLL
LoadedModule[45]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll
LoadedModule[46]=C:\Windows\system32\profapi.dll
LoadedModule[47]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[48]=C:\Windows\system32\propsys.dll
LoadedModule[49]=C:\Windows\system32\ntmarta.dll
LoadedModule[50]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[51]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[52]=C:\Program Files (x86)\Common Files\Acronis\SnapAPI\snapapi.dll
LoadedModule[53]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[54]=C:\Windows\system32\rsaenh.dll
LoadedModule[55]=C:\Windows\System32\drprov.dll
LoadedModule[56]=C:\Windows\System32\WINSTA.dll
LoadedModule[57]=C:\Windows\System32\ntlanman.dll
LoadedModule[58]=C:\Windows\System32\davclnt.dll
LoadedModule[59]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[60]=C:\Windows\system32\cscapi.dll
LoadedModule[61]=C:\Windows\system32\netutils.dll
LoadedModule[62]=C:\Windows\system32\wkscli.dll
LoadedModule[63]=C:\Program Files (x86)\Acronis\TrueImageHome\mapi_proxy_32.dll
LoadedModule[64]=C:\Windows\system32\MAPI32.dll
LoadedModule[65]=C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1031\MSMAPI32.DLL
LoadedModule[66]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[67]=c:\progra~2\micros~1\office14\olmapi32.dll
LoadedModule[68]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[69]=C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll
LoadedModule[70]=C:\Windows\system32\apphelp.dll
LoadedModule[71]=C:\Program Files (x86)\Common Files\Microsoft Shared\office14\Cultures\office.odf
LoadedModule[72]=c:\progra~2\micros~1\office14\1031\mapir.dll
LoadedModule[73]=C:\Program Files (x86)\Common Files\Microsoft Shared\office14\riched20.dll
LoadedModule[74]=C:\Windows\system32\resutils.dll
LoadedModule[75]=C:\Windows\system32\CLUSAPI.dll
LoadedModule[76]=C:\Windows\system32\cryptdll.dll
LoadedModule[77]=c:\progra~2\micros~1\office14\contab32.dll
LoadedModule[78]=c:\progra~2\micros~1\office14\omsxp32.dll
LoadedModule[79]=C:\Windows\syswow64\urlmon.dll
LoadedModule[80]=C:\Windows\syswow64\iertutil.dll
LoadedModule[81]=C:\Windows\syswow64\WININET.dll
LoadedModule[82]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[83]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[84]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[85]=C:\Windows\system32\BCMMS32.DLL
LoadedModule[86]=C:\Windows\system32\mscoree.dll
LoadedModule[87]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[88]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[89]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\23bc3936180ff789f44259a211dfc7fc\mscorlib.ni.dll
LoadedModule[90]=C:\Windows\system32\feclient.dll
LoadedModule[91]=C:\Windows\system32\secur32.dll
LoadedModule[92]=C:\Windows\system32\credssp.dll
LoadedModule[93]=C:\Windows\SysWOW64\msv1_0.DLL
LoadedModule[94]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\610374fef100556da252243e673ac64b\System.ni.dll
LoadedModule[95]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.VisualBas#\6fe7fb2d0b04dbe5c8c5c7a62c0e2720\Microsoft.VisualBasic.ni.dll
LoadedModule[96]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\eba4ec48e3f7f16864c6d96f510fafd9\System.Drawing.ni.dll
LoadedModule[97]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\ad9c2f4737e1e07fa774af31a7d74235\System.Windows.Forms.ni.dll
LoadedModule[98]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.Interop.M#\ceb8b72d093771b77535030d326162bf\Microsoft.Interop.Mapi.Interfaces.ni.dll
LoadedModule[99]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.Interop.M#\d7edd959276c90e0db31aef8d1dbcd4e\Microsoft.Interop.Mapi.Impl.ni.dll
LoadedModule[100]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.BusinessS#\48616ef4701e5c16e9771a8eb9bdd10b\Microsoft.BusinessSolutions.eCRM.DataSync.ni.dll
LoadedModule[101]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.Interop.M#\37c6e2b0ef45fb286b598cd311ffc13e\Microsoft.Interop.Mapi.PropTags.ni.dll
LoadedModule[102]=C:\Windows\assembly\NativeImages_v2.0.50727_32\BCMCommon\f8bf7546845dba02d509acea4ad48288\BCMCommon.ni.dll
LoadedModule[103]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.Interop.e#\2fb23ea298c4071c843ff43d90929eda\Microsoft.Interop.eCRM.Outlook.ni.dll
LoadedModule[104]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Core\5914966008346d5e9341ba1f9d6d2760\System.Core.ni.dll
LoadedModule[105]=C:\Windows\assembly\NativeImages_v2.0.50727_32\BCMRes\6a63d99a76e9762c0fd07b361569be7e\BCMRes.ni.dll
LoadedModule[106]=C:\Windows\assembly\NativeImages_v2.0.50727_32\BusinessLayer\ec722fccbded20154cef8689d7698226\BusinessLayer.ni.dll
LoadedModule[107]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Iris.Mapi.MessageSt#\5fcf7515d78062a56a7b7d329f1d27d7\Iris.Mapi.MessageStore.ni.dll
LoadedModule[108]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.BusinessS#\7a3e2e7a4d978dd0196ada779c6454e3\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.ni.dll
LoadedModule[109]=C:\Windows\assembly\NativeImages_v2.0.50727_32\Microsoft.BusinessS#\8c95ba11cc6aa42f9bd7b947a998c745\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ni.dll
LoadedModule[110]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsec.dll
LoadedModule[111]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[112]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[113]=C:\Windows\system32\ncrypt.dll
LoadedModule[114]=C:\Windows\system32\bcrypt.dll
LoadedModule[115]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[116]=C:\Windows\system32\USERENV.dll
LoadedModule[117]=C:\Windows\system32\GPAPI.dll
LoadedModule[118]=C:\Windows\system32\cryptnet.dll
LoadedModule[119]=C:\Windows\system32\SensApi.dll
LoadedModule[120]=C:\Windows\system32\Cabinet.dll
LoadedModule[121]=C:\Windows\system32\DEVRTL.dll
LoadedModule[122]=C:\Windows\assembly\GAC_32\BCMCommon\4.0.0.0__31bf3856ad364e35\BCMCommon.dll
LoadedModule[123]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll
LoadedModule[124]=C:\Windows\assembly\GAC_32\Microsoft.Interop.Mapi.Impl\4.0.0.0__31bf3856ad364e35\Microsoft.Interop.Mapi.Impl.dll
LoadedModule[125]=C:\Windows\system32\comsvcs.dll
LoadedModule[126]=C:\Windows\system32\ATL.DLL
LoadedModule[127]=C:\Windows\assembly\GAC_MSIL\mscorlib.resources\2.0.0.0_de_b77a5c561934e089\mscorlib.resources.dll
LoadedModule[128]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[129]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\86f429e0a23238cf277d464bd0433d86\System.Data.ni.dll
LoadedModule[130]=C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[131]=C:\Program Files (x86)\Microsoft Small Business\Business Contact Manager\de-DE\BusinessLayer.resources.dll
LoadedModule[132]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\155679a9c8991cc33f90d6b27bac1977\System.Xml.ni.dll
LoadedModule[133]=C:\Program Files (x86)\Microsoft Small Business\Business Contact Manager\de-DE\BCMRes.resources.dll
LoadedModule[134]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.ServiceProce#\45e8faf9163d342297c46813373d8f74\System.ServiceProcess.ni.dll
LoadedModule[135]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\0bddc91cbf37d143f08f6684b2919566\System.Configuration.ni.dll
LoadedModule[136]=C:\Windows\system32\security.dll
LoadedModule[137]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[138]=C:\Windows\SysWOW64\Kerberos.DLL
LoadedModule[139]=C:\Windows\system32\ntdsapi.dll
LoadedModule[140]=C:\Windows\system32\netapi32.dll
LoadedModule[141]=C:\Windows\system32\srvcli.dll
LoadedModule[142]=C:\Windows\system32\LOGONCLI.DLL
LoadedModule[143]=C:\Program Files (x86)\Microsoft SQL Server\90\Shared\instapi.dll
LoadedModule[144]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Transactions\6b2029e6f8913d6507ec608de3fa605c\System.Transactions.ni.dll
LoadedModule[145]=C:\Windows\assembly\GAC_32\System.Transactions\2.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[146]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\diasymreader.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=iData=1/nDumpFile=//Upload//iCab//77E43129427D423DAEADF31A2BC6DCBF.cab/nDumpServer=WATSON109.watson.microsoft.com/nResponseServer=WATSON109.watson.microsoft.com/nResponseURL=//dw//GenericFour.asp?iBucket=-2140772472&szCab=77E43129427D423DAEADF31A2BC6DCBF.cab&EventType=CLR20r3&MID=8B7255C4-93A1-4D4C-BEF3-19EFB11BED1E/nBucket=-2140772472/nBucketTable=5/nResponse=1/n
FriendlyEventName=Nicht mehr funktionsfähig
ConsentKey=CLR20r3
AppName=Acronis True Image Service
AppPath=C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\TrueImageHomeService.exe
ReportDescription=Stopped working

0 Users found this helpful

Does this happen if you haven't opened Outlook, in other words does it happen only after you have opened or closed Outlook?

It happens always. Doesnt matter Outlook have been started or not. The only solution is to disable the Business Contact Manager in the Acronis Settings Profiles-Outlook. So at least everything else is backuped.