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Error 1067, Acronis Managed Machine Service

Thread needs solution

Windows 7, 64-bit, Acronis Backup & Recovery 11 Advanced Workstation 

We've been using Acronis on this machine for about 5 years. A few days ago, the machine service stopped working. As such, we cannot connect and make backups, etc.

The Acronis client provides this error:

--------------------------------------------------------------------------------------------------------------------------------------------------------------
Error
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Cannot connect to 'localhost'.
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Details:
    Code:  11,468,819(0xAF0013)
<u>LineInfo:</u> 0x175E82EA6697B94E;

    Module: trueimg_remote_full_vs
    Message: Acronis Managed Machine Service is not started.

    Code:  11,337,731(0xAD0003)
<u>LineInfo:</u> 0x90FB8A255B1DF677;

    Module: trueimg_remote_full_vs
    Message: Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

    Code:  196,610(0x30002)
<u>LineInfo:</u> 0x37819FD1E1F7A62A;

    Module: trueimg_remote_full_vs
    Module: trueimg_remote_full_vs

    Code:  65,520(0xFFF0)
<u>LineInfo:</u> 0xBD28FDBD64EDB8E0;

    Module: trueimg_remote_full_vs
    Message: The system cannot find the file specified

 

When I try to manually start the service, I receive the following:

Error 1067: The process terminated unexpectedly.

I used the Acronis 11 installer to "modify" the files, hoping it would refresh the files, but that made no change.

We recenlty installed a new data drive on this machine, which required updating the SATA drivers. Their software also added some Samsung drivers.

Any advice?

Thanks for your help.

Best regards,

James

0 Users found this helpful

James, I would recommend posting your problem in the Acronis Backup & Recovery 10 & 11 Forum for Acronis Business products rather than this Acronis True Image Home forum for older, unsupported products.

Thanks, Steve. I've copied over there. I don't know how to delete this one.