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Failed to edit backup settings

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How many hours must I waste trying to back up my system? Whatever I do, I get an error message. I can't edit the backup settings. I can't backup. I can't even contact the support team, because something expired a couple of months ago. I can do nothing.

Looking back through my account information, it seems that I've never backed up anything, although I've subscribed since True Image 2010. And I lost everything and had to reinstall the operating system and (still slowly) reinstall all my apps.

So, how do I edit the backup settings? I've tried to follow the KnowledgeBase advice, but that didn't work, either.

Ian Wright

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It's not clear what you can and can't do. What do you mean you can't edit settings. And if you cna't edit, have you tried jsut creating new settings?

User Guide:
http://www.acronis.com/download/docs/atih2012/userguide

Ian,
Some additional assistance can be found along the left margin of this webpage under the ATIH 2012 listings.

With any of the prior versions, did you create a task and get a window or log showing successful completion?