Freezing under Windows 7 64-bit

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Hello.

I recently downloaded the Acronis True Image Home 2012 trial edition and have installed the software successfully on my Windows 7 64-bit PC. Installation had no issues, however after installation when opening the software it freezes and becomes unresponsive on the dashboard before any items can be clicked.

I have un-installed and reinstalled, disabled virus protection, and rebooted a number of times. Have also searched for any reported issues on here and the support base however the current version seems to be Windows 7 64-bit compatible.

Any help would be appreciated.

Thanks in advance!

ven 16/03/2012 - 00:27
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Hello Michael,

Welcome to our Forum, we're glad to greet you here. And thank you for your interest in our products.

We will need some additional diagnostic info from the problem machine. Could you please send us: 

  1. Userdump
  2. Acronis Info

This logs should show us the cause of the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

ven 16/03/2012 - 13:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 1

Same thing kind of. The interface opens, everything clicks, but nothing happens. And I am not using the trial version. It did work once, no idea why. On XP machines, no problems. Windows 7 64-bit it has been nothing short of a pain and cannot find any information.  Hopefully there will be a solution here.

lun 19/03/2012 - 15:50