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Full Data Loss on Server

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I used ATIH 2011 for long time now an I backed up my vanuable to my Online storage once a week. When ATIH 2012 was released I purchased an update but I was never able to get it work. Neither locally nor online. So I decided to downgrade to 2011 again and it kept working like expected.

Now, as the 2nd update of ATIH2012 was released I thought it was a good idea to try again but it was a complete disaster!!!!!

Nothing worked at all.

I tried to connect to the Online server; it took forever and I had to terminate it again and again. No connection - no function. So again another downgrade to 2011 which again works fine.

But now: connecting to my Onlinstorage: All empty!!! 250 GB of free space, None of all the data I saved over a Year now left.

So:
I wasted the money for the 2012 Upgrade and even worse:
I wasted the money for the Online-Storage.
I have paid for safe data storage and everything is lost!!!

So:
1: I want my money back!
2: I want my data back!

Any comments???

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Hello Haeckli,

Thank you for posting.

We are very sorry about this issue and I will make sure to forward it to our Support team.

I will contact you via a private message to provide you with an update.

Please let me know if you have additional questions.

Thank you.

Hello Haeckli,

We have determined that the data is intact and can be accessed through the web interface from your Acronis web-account. We are currently working on determining the cause for why you cannot access your data through Acronis True Image 2011 Home.

I am sorry for any inconvenience and if you have additional questions please let me know.

Thank you.