Hard drives not recognized

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Hi Acronis Forum User.

I have two identical servers(win2k3), but "Acronis True Image Home 10" did not recognize the HDD from the the second server.
There appears a Error Message like this: "No hard disk drive is available". After this message the Server reboots.

After extensive troubleshooting there must be a difference between both server. I've found the difference, but i think that is curious.

My Question:
Why Acronis does not recognize the hard disk drive... with the other raid Crontroller?

Thanks for any of you who try to help me.

mer 17/03/2010 - 12:39
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Hello David Rosehnal,

Thank you very much for your post. I will definitely help you with this.

Can you please clarify something for me. Are you using Acronis Backup and Recovery 10 or Acronis True Image 10 Home? Are you running the task in Windows or from the bootable CD? At what step does this issue occur?

If this problem occurs in Windows, the most probable cause of this issue is that the drive does not have a valid MBR or a third party software is blocking the access to hard disk drives.

Can you please go through the troubleshooting steps described in this article - Acronis Product Does Not Detect Hard Disks in Windows, and if it does not resolve the issue, please collect the information described in the More information part of the article and send me a PM with those reports attached. I will be able to study them and provide you with a solution.

Please let me know if you have any other questions.

Thank you.

mer 17/03/2010 - 13:05
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Hi Anton :)
Thanks for the quick response.

Yes I will give you some more informations.
On the front of the Acronis package is written "Acronis True Image Home 2010 - PC Backup & Recovery". I know that is the latest version.
(Build 60.53)

I 've created a (standard) boot cd.

Windows 2003 Server function is provided so your idea that it could be the MBR is not the solution.
Third party software is also not installed.

I will collect the information and later I make this available to you.

Thanks
David

jeu 18/03/2010 - 06:57
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Good morning, David Rosehnal,

Thank you for replying.

I am very sorry, but Acronis True Image 2010 Home does not support server operating systems. This is a workstation product, and it supports Windows 7, Vista and XP.

Even though the boot CD worked one time, I am afraid we cannot guarantee that it will work on another machine, nor that the image will be restored successfully. Also, in case of any issues, we will not be able to provide you with support.

For server operating systems, I would recommend Acronis Backup and Recovery 10 Server for Windows. You can download a trial version from here and check the trial versions' limitations here.

At this point, I am afraid there is no need for all the diagnostic information, since it is required only when there are issues in Windows.

Please let me know if you have additional questions.

Thank you.

jeu 18/03/2010 - 09:09
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.