I give up on TI 2010 - Explorer restart loop

Hello Berno,

We're really sorry for the delay with the response and for the inconvenience you've experienced. We'll do our best to prevent such situation from happening in future.

Let me help you with this issue.

Most probably, this issue was caused by Acronis SnapAPI driver, it is responsible for all input/output operations with the hard disk of Acronis software working in Windows. It also allows to create backups under running Windows with an unlimited number of files open for reading and writing without the necessity to reboot the computer.

Because of the latest major changes in Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010. The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing/rebooting Windows 7 operating system on machines with some certain software and hardware configurations.

To fix the issue, you need to install a special driver update with fixes on the machine:

• Download SnapAPI Build 503;
• Unpack it and install with Disabled logging:

  

Please reply to this thread if the issue still persists with this latest driver or if you have any additional questions, I'll be glad to assist you.

Thank you.

Isn't it about time you issue an update to the software? Do you even realize that people are downloading a buggy software for trial? What kind of impression do you think trial users are getting?

Those latest major changes to Windows 7 you're referring to are from last year!!

This looks like the same problem I have, where (since installing True Image Home 2010 two days ago on my Vista 32-bit machine) I can not click on any file in Explorer without Explorer crashing. Thus I can't rename, move or delete files.

Is there a fix for this? I am uncertain about using a Windows 7 fix as above, without checking first.

Ted Leverton wrote:

This looks like the same problem I have, where (since installing True Image Home 2010 two days ago on my Vista 32-bit machine) I can not click on any file in Explorer without Explorer crashing. Thus I can't rename, move or delete files.

Is there a fix for this? I am uncertain about using a Windows 7 fix as above, without checking first.

If you do only manual backups, you can disable the True Image entries in the StartUp and see if that cures the problem.

DwnNDrty wrote:

Ted Leverton wrote:

This looks like the same problem I have, where (since installing True Image Home 2010 two days ago on my Vista 32-bit machine) I can not click on any file in Explorer without Explorer crashing. Thus I can't rename, move or delete files.

Is there a fix for this? I am uncertain about using a Windows 7 fix as above, without checking first.

If you do only manual backups, you can disable the True Image entries in the StartUp and see if that cures the problem.

DwnNDrty wrote:

Ted Leverton wrote:

This looks like the same problem I have, where (since installing True Image Home 2010 two days ago on my Vista 32-bit machine) I can not click on any file in Explorer without Explorer crashing. Thus I can't rename, move or delete files.

Is there a fix for this? I am uncertain about using a Windows 7 fix as above, without checking first.

If you do only manual backups, you can disable the True Image entries in the StartUp and see if that cures the problem.

DwnNDrty wrote:

If you do only manual backups, you can disable the True Image entries in the StartUp and see if that cures the problem.

No, (a) True Image doesn't appear in StartUp, and (b) if I right-click StartUp in Start-Programs the bug hits and Explorer crashes.
The error started at the same moment I installed TIH2010 (looking at the error log).

Further to the above, I have read other threads and so today tried installing SnapAPI.503_s_e with no effect.

Sometimes there are items that start that do not show in Startup. You have to type msconfig in a command prompt. Then click the Startup tab.

Thanks, that is really helpful for a slightly less IT literate person!!
In detail, this is the way to do it (for anyone else who wants to try):
Start button
Run
Type: msconfig [enter]
Wait… for System Configuration menu to appear
Click Startup tab
Untick:
- Acronis TrueImage
- Acronis Scheduler Helper
Click [Apply]
Then restart computer

Sadly, it didn’t work!
Many thanks for the idea. Any more ideas, anyone?

A complete uninstall of ATI2010 with (of course) antivirus turned off, plus reinstall from a fresh download, followed by a second install of SnapAPI503 seems to have sorted my Windows Explorer recycle problem. I also rebooted the PC at each stage.

Perhaps the message is: Don’t give up!

And now the problem has recurred without obvious reason!