Online Backup Barf? Event code: 0x00980192
Thanks for the heads up. Sounds like it's worth a look.
I got an email today from a Tier 2 tech asking if my OLB issue was resolved, and could they close my case. It sounds like Acronis thinks OLB is working. Since I've asked for a refund, I can't check to see if the issue *is* fixed. What are others finding?
Even though I paid for OLB a couple months ago, Acronis just authorized the refund without issue. I should be seeing the refund soon on my charge card.
After almost two months it looks like mine is finally working!!
I had added firewall rules to my router for Acronis and had it working at one point and got 7.5GB backup up. That was about a month ago. Today I removed the rules, reset my router to factory defaults, set it up with no special rules for anything and it seems to work. My previous data is still there and data transfer is going now.
I had also removed Home2010 and installed just the OLB version recently released. I assume that must have something to do with it as well. but it didn't start working at all until I reset my router firewall rules.
Hope this helps someone else.
----------------------
3 days later and it's still working. I got ~30GB uploaded successfully. Now it's chugging on the next hunk of ~80GB.
Last Night my Online Backup fails again.
@Roman: I can't hear sentence like "we need a week to fix this problem" any more. You say this since two month and there are no differences today.
Hello all,
Thank you very much for all of your posts and I am extremely sorry for the inconvenience.
I have checked with our Development team and we are constantly working to improve the situation. I am very sorry that we are not meeting your expectations at the moment, however we are doing our best to get the Online backup issues resolved.
Thank you all for your patience.
Please let me know if you have additional questions.
Thank you.
Hello all,Thank you very much for all of your posts and I am extremely sorry for the inconvenience.
I have checked with our Development team and we are constantly working to improve the situation. I am very sorry that we are not meeting your expectations at the moment, however we are doing our best to get the Online backup issues resolved.
Thank you all for your patience.
Please let me know if you have additional questions.
Thank you.
When and if this issue is resolved how will Acronis compensate the users who have suffered through it?
What is the significance of this symbol? The Backup was successfull but the symbol doesn't change.
Hello all,
Thank you very much for your posts. I will definitely help you.
Chick,
I have forwarded your question to our Management team. As soon as I have an update from them I will let you know.
Jörn Brandt,
This error message shows that your PC is unavailable. To get around this, I would recommend deleting the certificate file from your machine and let our software re-download it from our servers.
You can find the certificate file in the following location:
\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows XP)
or
\ProgramData\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows Vista\Windows 7)
Please let me know if you have additional questions.
Thank you.
Jörn Brandt,
This error message shows that your PC is unavailable. To get around this, I would recommend deleting the certificate file from your machine and let our software re-download it from our servers.
You can find the certificate file in the following location:
\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows XP)
or
\ProgramData\Acronis\TrueImageHome\OnlineBackup\<user_email>\client.crt (Windows Vista\Windows 7)
Please let me know if you have additional questions.
Thank you.
This doesn't solve the problem.
Hello Jörn Brandt,
Thank you for replying. Since the solution did not work for you I have contacted our Development team and asked for their assistance.
I was told that this icon is caused by an error or a warning during your previous backups. The interface will be improved in future updates of the online backup tool.
Please accept my apologies for the inconvenience.
Let me know if you have any other questions.
Thank you.
OK here is the latest and greatest!
Not only has Acronis failed to respond about a credit for the unusability of their On-Line Back Up, but they just sent me an email asking me to take a survey about it and neither the link or the address work!
TYPICAL OF ACRONIS!!!!!!
Guess somebody reads this!
New email with functioning link.
Hello Chick!
I regret you faced this inconvenience with product and surveying links.
I completely share your concerns regarding the issue and will be glad to help you, but in order to provide you with the answer, I need to know what exactly you mean by "compensation". Could you please kindly specify it to me?
I'm also really sorry for the survey inconvenience. I have checked our resources and can see that you had 2 cases open and both of them were closed due to we didn't receive a reply from you. I assume there is some additional case regarding Online Backup question, could you please kindly specify me its number? I'd like to check it and forward this data to our Management team for them to take an action.
I appreciate you shared your feedback and concerns with us here: we beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.
I agree that situation with Online Backup is not acceptable. But we are working hard to make things right and we beleive we will finally succeed.
I have also forwarded your comments to our Management team. Be sure every your post and complaint is taken under consideration - so do not hesitate to share it with is.
Thank you!
Hello Chick!
I regret you faced this inconvenience with product and surveying links.
I completely share your concerns regarding the issue and will be glad to help you, but in order to provide you with the answer, I need to know what exactly you mean by "compensation". Could you please kindly specify it to me?
I'm also really sorry for the survey inconvenience. I have checked our resources and can see that you had 2 cases open and both of them were closed due to we didn't receive a reply from you. I assume there is some additional case regarding Online Backup question, could you please kindly specify me its number? I'd like to check it and forward this data to our Management team for them to take an action.
I appreciate you shared your feedback and concerns with us here: we beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.
I agree that situation with Online Backup is not acceptable. But we are working hard to make things right and we beleive we will finally succeed.
I have also forwarded your comments to our Management team. Be sure every your post and complaint is taken under consideration - so do not hesitate to share it with is.
Thank you!
Hello Chick!
I regret you faced this inconvenience with product and surveying links.
I completely share your concerns regarding the issue and will be glad to help you, but in order to provide you with the answer, I need to know what exactly you mean by "compensation". Could you please kindly specify it to me?
I'm also really sorry for the survey inconvenience. I have checked our resources and can see that you had 2 cases open and both of them were closed due to we didn't receive a reply from you. I assume there is some additional case regarding Online Backup question, could you please kindly specify me its number? I'd like to check it and forward this data to our Management team for them to take an action.
I appreciate you shared your feedback and concerns with us here: we beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.
I agree that situation with Online Backup is not acceptable. But we are working hard to make things right and we beleive we will finally succeed.
I have also forwarded your comments to our Management team. Be sure every your post and complaint is taken under consideration - so do not hesitate to share it with is.
Thank you!
Please see my original question above and Antone's answer. His answer was basically the same as yours but nothing is happening.
Actually my last respnce was yesterday to 'Ashish Jaiswal' Subject: Acronis Support Case 00511628 [ref:00D3Zcb.50058IQ8G:ref] "For the past 3 days the upload is proceeding without errors. Still even with Priority set to High the progress is very slow on your end.
What kind of compensation is Acronis offering to it's customers who were unable to use the service they paid for?"
I have always responded much quicker than your tech support does and have never asked that the case be closed. I have been repeatedly passed from one tech to another and several times the problem was mistated in a reply. It appears the prime concern of Acronis's techs is to close a case not to solve the problem.
I have retained copies of all communications with Acronis and I strongly suggest you check your records and see when I did not respond.
To answer your question directly for compensation please think in terms of compensatory services on the entire product.
The latest problem is the back up finally completed last night even though the program still said it was only at 40% and had 8 days to go to completion. The bar at the top at no time showed anything was happening. It would be very desirable to at least have some idea of how of the required time to complete a back up.
Feel free to answer here or by email.
[/quote]
Hello,
the speed is still very slow. I can only Download my Backups with 80kb/s. When will Acronis finally fix this problem?
I read all 265 posts on this thread and reached the end to find no concrete solution. All of the issues experienced by these posters are taking place on my machine. In case I missed something, could someone call attention to something that definitely works? I have the full version of ATI, I haven't tried downloading the standalone yet. Will this truly fix the problem? It doesn't sound like it.
I had MOZY prior to ATI and it worked perfectly. Unfortunately, I cancelled my subscription with MOZY. I figured ATI would be an "ALLINONE" solution, but it turns out that NONE of the program works perfectly. The antivirus and firewall services are equally problematic. They only "respond" about 50% of the time and ask me to reboot to get them to load properly. I have an open case with acronis, but no response to my last email yet. I wouldn't hesitate to ask for a refund if I hadn't already cancel my services with Mozy and Avast. Guess I should have given the trial of ATI more time before I committed huh?
I finally asked for (and got) a refund on the OLB service right about the time Acronis claimed the problem would be fixed "in two weeks." I'd wanted an all-in-one solution too, though I haven't given up my NOD32 and SuperAntispyware subscriptions, thank goodness. I went with IDrive and have been backing up (and tested restore) without any problems whatsoever.
You could always get new subs with Mozy and Avast and then get a refund from Acronis. ASAIC, Acronis has made too, too many empty promises: fix OLB service, December release of DD11, backup overwrite fix to ATI2010, etc.
I'm sticking with ATI2010, as I've found workarounds to the backup overwrite issue. But for everything else, I've gone elsewhere. Acronis reallly blew the competition out of the water with disk imaging software some years ago. I really hope they manage to get their heads above water again, but I don't see it happening anytime soon.
Well, I switched to the standalone online backup and it has been working for me. I have about 111GB backed up now, though today I am getting remote server unavailable again.
I had purchased the full 2010 home package at their instruction to get going. Since I found out I do not need the full version I requested and to their credit they are processing a refund for that purchase, though I will keep the online backup subscription.
David B
Unfortunately, nothing is working anymore. The backup will not work. When I test the recover function by moving a file and then restoring it, it tells me the restore was successful, but no file was restored. That's real troubling.
David, I tried doing the same and it worked fine, in fact I recovered a partition albeit a small one. When you say nothing or a backup will not work, what error(s) do you get?
It looks like it is a bug in the restore function.
The backup has been failing recently ('interrupted' is the message I eventually get, nothing else).
I tried to restore a file that was in the backup and though it indicated the restore was done correctly, nothing was restored. What turns out to have happened is that the file in question was not backed up due to the backup failure. It should have given some other message than 'restore successful' in that case.
I did try a restore on a file that actually was backed up and it did work.
So, I guess my backup is intact, at least as far as it has been able to complete successfully.
Yes, well I can't comment on the backup failure or lack of a proper error or informational message. Bugs in things can be very technical as in if it works for most then where is the bug? - all I can say at the moment is keep on trying cos Acronis are still working on stuff and I'm sure what you have backed up is secure and that all I have tested in the past couple of weeks has worked fine both ways, and is quick.
The Dowload is very slow. Acronis fix this problem................To Backup a File is faster than recover a file.....
I read through the first page of posts, and I'm disappointed in Acronis' response. I, too, experience the same time out and SSL Read errors. I haven't had an online backup complete yet. I've been trying for the last two weeks with limited success. Silly me, I paid for one year of online backup without trying the service. I seem to remember seeing somewhere that there is a 30 day trial period during which one can get a refund. Maybe I'll use Mozy. Their online backup (2GB trial) worked flawlessly.
There are both trial versions and a period of time you have to ask for a refund. May be you could have tried the on line backup before you paid for it but even so there is no reason to expect it not to work for you. Have you created a support request from Acronis - some here say they receive little support but as a customer for several years I have always received any support necessary - I would never go into specifics about personal support issues but I've never had need for major complaints.
You can always try other software of course but there are just as many complaints about Mozy and others feezing up PC's, non existant and poor tech support, restore failures, slow speed, and just about everything else you may find here.
You may receive a quicker response from Acronis in these forums by creating your own topic as this thread is getting rather large!
Ralph, Mozy works great, it took me about 2 days to backup 60 gb and it ran continuously without error. Their customer service is good too. Unfortunately, I canceled my subscription with them when I found Acronis online. Acronis has always been superb so I figured the online service would be the same. If Acronis can't make this online backup go smoother very soon, I will go back to Mozy.
They still have not come up with a solution for my Acronis services failing to respond (AV and Firewall etc). So far they have requested screenshots twice, which I have provided twice, and the AcronisInfo zip, which I had to upload to an FTP because the file ended up being over 100mb. Must be a lot of errors in there to report. Still no hint of a solution. These are just the basic problems, I have other problems waiting to file until after (if) I get the services running properly.
so is anyone backing up ok now - mine still does not work ?
- Stephen
I am happy to report that for 7 days straight, I have gotten completed backups on my two computers. I made no changes in the last 2 months since this all began for me, and the software version is still the same, so obviously Acronis has made changes for the good on their servers or wherever. Regardless of how it is happening, I feel much better with both onsite and offsite backups.
It hadn't worked for the last two weeks. I had previously gotten 117GB uploaded.
Yesterday when I tried it started working again and completed my backup. I hadn't changed anything, but I did notice an invalid DNS assignment in my system, though not on the network card that Acronis communicates through. I fixed that and I'll see if it keeps working now. Acronis told me that issues were fixed at their end, but I assume something else must have gotten fixed for it to start going again, at least for me.
I had some success one night, but after a month of trying to create an online backup I have only successfully backed up 18 gb. This is a terrible service and this thread appears to be dead. Any Acronis input on this? I am tired of dealing with it, tired of uploading error reports to get no helpful feedback. Never had a problem with MOZY so I know it is not my connection or my computer setup. Are the others who were having trouble satisfied now, or have they all gone elsewhere?
Sorry you're still having problems. After a rocky start, Online Backup appears to be working for me now. I have 196 MB backed up from three separate computers with daily incremental backups. Have you tried updating to the latest version of the program?
Speaking only for myself I can personally report that the service is working fine for me now. I currently have over 110GB uploaded - the first 50 were VERY painful as Acronis was tweaking their system.
I check my data daily and it has picked up and uploaded every new/changed file every time. I have also done a test restore and it works as well.
The only continuing problem I have is accessing my data via remote access. I almost always get an error when I try but that's not a feature I personally have any use for.
My guess is the fact that this thread is dead is a good thing for Acronis. It probably means we no longer have anything to gripe about (although I'm sure someone here will call me on that. LOL)
This issue is not now resolved and never will be until Acronis takes responsibility for selling a non functioning service and at the very least issues credit for the time it was not functioning!
Hello all!
Thank you for reporting that the issue is resolved, we are glad to hear it! Though still we are working on updating servers' productivity, but glad to know that it's already working for you.
Chick, thank you for your comment, be sure it is already taken under consideration by our Management team. Still we are concerned that you are facing issues with Online backup. Could you please kindly specify us the following information so that we could investigate the problem?
- Please, create C:\Acronis folder and get the output of the below commands (from Start -> Run -> cmd):
ping -n 50 storage3.acronis-hosting.com > C:\Acronis\ping.log
tracert storage3.acronis-hosting.com > C:\Acronis\tracert.log
(get both ping.log and tracert.log files)
-
Please specify the approximate time and date when the error occurred, the operation performed, and the amount of data backed up or restored.
Thank you in advance for cooperation, we will be waiting for your reply.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Hello all!
Thank you for reporting that the issue is resolved, we are glad to hear it! Though still we are working on updating servers' productivity, but glad to know that it's already working for you.
Chick, thank you for your comment, be sure it is already taken under consideration by our Management team. Still we are concerned that you are facing issues with Online backup. Could you please kindly specify us the following information so that we could investigate the problem?
- Please, create C:\Acronis folder and get the output of the below commands (from Start -> Run -> cmd):
ping -n 50 storage3.acronis-hosting.com > C:\Acronis\ping.log
tracert storage3.acronis-hosting.com > C:\Acronis\tracert.log
(get both ping.log and tracert.log files)
Please specify the approximate time and date when the error occurred, the operation performed, and the amount of data backed up or restored.
Thank you in advance for cooperation, we will be waiting for your reply.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Thanks,
I have done that many times over and am repeatedly getting email to say the issue is resolved. The point is I cannot get through that even though the back is working properly now the issue cannot be considered resolved until Acronis takes responsibility for selling a product that did not work for months and should therefore at the very least credit the customers who paid for the service they did not get during that period! Asking for files and information from me or renaming the supposed problem will not get a resolution. The resolution has to come from Acronis in the form of compensation. If this is a problem of the tech people speaking English, but not understanding American it is a short drive to your MA offices and I would be happy to explain in person exactly what is needed from Acronis to solve the problem. THAT IS CREDIT FOR THE TIME THE PROGRAM WAS UNUSABLE OR CASH!
Thanks again
Yana,
You responded to people who responded to my initial post, but you neglected to even acknowledge me in your reply. I am still having trouble with the online backup after a month of trying. I receive the SSL read error, which you state in other threads that the issue was on your end and it has been resolved. Guess what, it hasn't. Connection is also stralow and I have tried every thing mentioned in this forum (like setting the priority higher). Besides, I cancelled MOZY to get your service and MOZY worked fine. The problem is not the connection on my end.
So, I get the SSL error every morning when I check the progress of the online backup. I attached the ping and tracert logs you requested of Chick when she replied to my original post.
I would add that I finally removed Acronis security from my computer. It produced at least 6 conflicts with other programs (mainly those that stream data to my computer). I tried everything with these programs including adding them to the white list and making exceptions for them in the firewall. Nothing I did permitted one of the programs that I use daily to stream data to my computer. But this is not the right forum for that, just thought I'd steer folks away before they waste their time and money on another acronis product. The local backup software works great though...
Wesley, I always find that comments like yours make me simply ignore what is written - good or bad. Couldn't help noticing though that you give no specifics as to the conflicts or what you added to the whitelist, nor in what order you did things. Saying 'nothing I did' and 'this is not the right forum' does not particularly indicate why you would think you would want to 'steer folks away'.
I use several TV streams including the BBC, ITV, Eurosport, SKY, and others, here in the UK and have had no problems whatsover. And no conflicts with anything else either.
Forget it, I just applied for a refund. I'll go back to MOZY for OLB and Avast for AV.
No prob, happy streaming and stuff.
Bin, I have provided specifics (including error logs, screen shots, and ping info) over email and phone support to Acronis and I am just tired of retyping/stating the problems over and over again. Let me make this simple for you or any others that may or may not help to influence a decision of whether to buy Acronis security (I am not trying to spite Acronis, in fact, I really like ATI). If you want a security package that you install and it just works without hours of time diagnosing problems and uploading error data to support, then don't buy Acronis security. I have used at least 3 different firewall and antivirus programs and have never had the issues that I have had with Acronis security. I just don't have the time to navigate the tech support process. ATI home works great, though, and I would recommend it to everyone.
Specifically, my stock trading software would not stream data to my desktop. I even tried disabling the firewall and antivirus through the acronis interface and it still would not stream data to my computer. As soon as I uninstalled Acronis Security, the streaming stock market information reappeared like magic. I installed Comodo firewall made a simple exception for my trading software, and viola... it works without a single call to tech support. If my overly general and non-technical approach to this problem makes you "ignore" it (BTW the way you obviously did not ignore it or you would not have replied to my post) then so be it. My concern is convenience, and Acronis security was not convenient. I will say that customer service was great and the refund has already been processed.
Another issue with Acronis security is that the services did not always load upon boot. A pop-up window appears that prompts me to reboot. I had a case going with Acronis support regarding this issue too, but it was never resolved. I provided error logs, then they replied and asked me to supply the same error log again, then they replied and asked me to provide a different error log. By this time, I just got tired of messing with it and asked for a refund. Again, if you have the patience to navigate the tech support necessary to get Acronis Security to work properly, then buy it. It was just not convenient for me... just one customer's experience, ignore it or not.
Wesley, If you have specifics then why not create a new topic rather than moan in this general moan topic. I only look in here every now and again to see who else is on the lets have a go in this thread mode. Is why I said I don't often reply and I don't care if i never reply in here again. If its not for you then fair enough.
Hey Groucho!
I am getting the same error message... "Failed to enumerate the directory. Probably it does not exist".
Online Backup (OLB) was backing up a 4GB Outlook archive file. Then I kicked off an intensive MySQL query which seemed to prompt the OLB error...
OLB has been such a hassle and waste of time and resources for me... and again, the primary reason I upgraded to get the 250GB online backup... and then the Nonstop backup problems too...
Many your really tough, I remember reading your posting from back in Jan and your actualy still trying to get this to work. I cancled the online account after I had to cold boot my Workstation the 2nd time. The latest thing I got from 2nd Tier support was to upgrade to TIH 2011. I am using 2011 on another Workstation however I'm not going to jepordize this WS trying online back up. Options are Carbonite, I have it running on 5 WS flawlessley. Any online back up the inital back up is going to take awhile. The last WS I put on it took 3 weeks to fully back up 75GB, Slow but no hick ups, back up continued any time the WS was idle. my max up load is 385 kb, For really secure online back up Iron Mountian. I had that running on the other WS in question for about 5 years. They updated there software a couple of months ago and it no longer works for me. There Tech support is slightly more advanced than here but still they are unable to get me going again. It may be that I'll have to upgrade that WS to Windows 7 hate to its a really reliable Xp Pro 24 hour a day WS. I still can't get over how well TIH 2010 works and the online back up really sucks it like they didn't really BETA Test this software at all. And their tech support hasn't a clue. Just amazing to me. I'll keep watching the forums to see if they do finaly sort this software out.
"I'll keep watching the forums to see if they do finaly sort this software out."
FWIW, I was a frequent poster in this thread and the reason I haven't posted in a while is that the online backup software is working fine. I have just under 180GB backed up and at least once a week I do a test recovery of a few files. No problems at all. It's comforting to know that I have 10 consecutive iterations of my QuickBooks files available if needed. For months I initially thought that I had wasted my money on this service but now I actually plan to re-up in January.
"FWIW, I was a frequent poster in this thread and the reason I haven't posted in a while is that the online backup software is working fine. I have just under 180GB backed up and at least once a week I do a test recovery of a few files. No problems at all. It's comforting to know that I have 10 consecutive iterations of my QuickBooks files available if needed. For months I initially thought that I had wasted my money on this service but now I actually plan to re-up in January."
Are you using ATI Home 2010 or 2011? I finally got a refund a few months after the OLB problems started. (I'd used it for a few weeks without complaint until the service "went south.") I'd like to use the service, but I don't want to risk having to go through the purchase-aggravation-refund cycle again. I'll have to check if it's possible to trial OLB before purchasing again.
Uh oh, follow up to my own post:
I see there is indeed a one-month OLB trial available. When I upgraded from ATI2010 to ATI2011 recently, there was an option to install OLB. I was pleased to find I could avoid installing a module I wouldn't be using.
In ATI 2010, the OLB client is part of the install, but when I signed up for the OLB trial, I'm instructed to download an OLB client dated March of 2010. Does the ATI 2011 setup simply install this build of the OLB client, or should I re-run my ATI 2011 setup?
I'm assuming I should use the OLB download, but I just thought I'd check. With a separate OLB client, I guess it matters not whether users run ATI 2010, 2011 or another version.
Advise appreciated. That is, other than "make an image before installing OLB," as that goes without saying ... for me at least! :-)
TIA!
Yet another follow up to my own post:
I signed up for the OLB trial and received an email telling me how to access online backup from within ATI 2010. Hmmm, methinks it should be updated for ATI 2011 users, no? Here's the message:
"The following are the details of your Acronis Online Backup:
Storage quota : 2 GB
Expiration date : Thursday, October 21st 2010
To start using the online backup feature in Acronis True Image Home 2010:
1. In the navigation pane, click "Online backup".
2. In the "E-mail" box, type your e-mail address: llllllllll@llllll.com
3. In the "Password" box, type the password from your Acronis account.
To change your tariff, renew the subscription, or unsubscribe, go to the subscription Web page at http://www.acronis.com/my/online-backup/
Thank you choosing Acronis!"
Similar problems.
I am trying to use Acronis Online Backup with True Image Home 2011 to backup about 50G of documents, media, and data from a Windows Vista x64 machine. The online backup through my home network appears to be INCREDIBLY SLOW (says it will take more than 10 days). I keep reaching around 12% completion according to the icon in the system tray, when the backup quits. On the first couple of attempts, the program indicated that the backup has been "suspended." I assumed this was because my internet connection hiccuped. (Let's face it, broadband access to American homes outside major cities is suboptimal at best....)
I removed all my data from the online backup and set up to try again yesterday evening. When the backup suspended again, I restarted the backup on top of the existing data and left it overnight to see what would happen. This morning the backup has "failed," no additional data was backed up, and I have an error message "The previous backup operation has not been completed yet. Please try again in a minute." with "Error Code: 0x00D6001E." There is no documentation in the Acronis knowledge base on this error code. (There is mention of this error code in forum posts starting in October 2010.)
FYI, I just upgraded to Acronis True Home Image 2011 from 2010 and I have been using True Home Image to back up my home computers to home network storage for about a year. This function is OK, but automation does not work with my password protected system and running Acronis on my computers is buggy at best: the program is slow to load, hangs up and needs to be restarted at least half the time, crashes another ten percent of the time, and about ten percent of my back up files appear to be corrupt.
I am coming to the conclusion that I made a HUGE MISTAKE choosing Acronis as my local and online backup program and I am now going to look elsewhere.
I am posting this comment to three forum threads entitled "18235: File upload in background after suspend," "13660: Every two hours?," and "7902: Online Backup Barf? Event code: 0x00980192" because online backup issues I have experienced are discussed at all these threads.
Intersting, this thread has been going now for over a year, it seems that 2 or 3 of you have actualy gotten OLB to work for them more or less. I'll stick with Carbinite and Iron Mountain. for my OLB, sorry about that, but im just not a masochist. Nor do I have the energy to beta test software any longer. I continue to use THI 2011 Plus and disk director. and to monitor this thread.