Problem with knowledge base instructions for backup to network share

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I am using a full version of True Image Home 2011.

I am able to browse my network backup drive shares in Homegroup and Network with no problem in Windows 7. I am following the instructions in the Acronis Knowledge Base http://kb.acronis.com/content/13504.

When I get to the Network browse instruction (Section 3), True Image will show me the network drive, but none of the shares that I easily see and access in Windows 7.

mer 24/11/2010 - 17:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 3268

Hello William!

Thank you for finding time to report about the issue!  I understand your concern, and will be glad to help you.

We had some issues with accessing the network shares from the product, but these were resolved in the newest Update 1, build #6574.

Please find the complete list of fixed and known issues in the release notes at this link, and refer to the following Knowledge Base article for details: Acronis True Image Home 2011 Build 6574.

Please install the latest update onto your machine and check whether the issue remains.

Should it remain, please gather Acronis Info and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

jeu 25/11/2010 - 22:02