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Raw External HDD after Image Creation ATI14

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Hey Guys,

I have read of issues with certain storage devices related to ATI 12/13 and now im presuming this carried onto 14 also.

I seem to be having this issue I had a perfectly fine NTFS formatted external HD which I wanted to save some images on.

I got True Image to put a .tib image on there and now since I put the image on the external hard drive I cannot read the external hard drive in windows, in disk management it sees the partition as raw.

However as a test... I plugged it into a mac which uses different file systems I can see and use the image files perfectly fine here. I can also boot into acronis and restore my images.

It almost seems like Acronis changed the file system on my external hard drive which I doubt.

Any ideas?

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Ye I figured nobody would like this one... insane issue. Can someone from Acronis please clarify this?

This is a bug, no users are going to be able to assist with this.

Sort of unclear about your issue. Sounds like Windows does not see your drive correctly but Acronis True Image does. In that case would be a Windows problem not ATI.

Cheers for the response

Windows could see the drive fine prior to putting an image on the disk.

I have read of known driver issues with ATI / hard drives / usb storage. Apparently this has existed since ATi11
If I could even confirm this is the case it would be good.

Basically where I work we would like to image onto a nas box, given acronis seems to have altered the disk structure on a usb drive I am reluctant to consider this until we can resolve this issue.

Any chance the problem disk is a WD passport?

The problem disk is a Sony External HD USB 3.0 very new model HD-EG5, I guess its possible Acronis has even a driver issue with this type of disk as it is probably newer than ATI 14.

I would be interested to test this further with another HD, unfortunately I have no others.

Thanks for the response guys.
Again if somebody from Acronis could clarify this it would be great.

This just seems like a huge bug to me.

Grover mate what your referencing is the same known issue I think this falls under.
I had a link to an acronis support article where it describes the issue as affecting "certain types of removable disk/storage systems".
Recall something about WD disks also....

bumpetty bump and im giving up aftetr this one. no ideas no identical issues no fixes?

This is a Sony 500GB external usb self powered disk. Most likely is is the Advanced Format type drives whichis 4K sector size. This article may help.

http://www.seagate.com/tech-insights/advanced-format-4k-sector-hard-dri…

Which version of Windows is involved here?

Grover your a little star. Win7 64bit SP1 PRO.

Will look at the link.

Was just about to give this an American time bump 1 more time :).

If within 30 days of purchase of 2014, contact Acronis support. Forum is mostly all volunteers.

This link may provide more information .

http://forum.acronis.com/forum/58875#comment-188252

What do you know about the disk information?
Was it pre-formatted?

You need help from someone more skilled than me as a volunteer.