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Re-Installation of 2008 Version of Acronis

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My computer crashed in April. The machine was "flushed and filled" by my IT service. My problem is that I have the Acronis CD but cannot re-install it. I wanted to re-install it so that I could purchase the 2010 update. However, I am asked to enter the registration # and other information that, unfortunately, I stored in a set of files that, apparently, I failed to back-up. When my machine was flushed and filled, I lost all of my folders and files that had not been backed up.

My CD shows my name placed above the CD "Title" Acronis, Inc., a CD number, an Order ID, the date of "Saturday, 24 may, 2008 and, I assume the time--9:03:12, the seller (I believe) is shown as Digital River.

I have been able to re-connect to my "account" which indicates that I did not register the Acronis product when I purchased it. Therefore, I suspect that I did not receive any emailed information (e.g., serial number, installation key, etc.) that one would normally receive if registration were carried through to its natural conclusion.

How can I obtain the information I require to re-install Acronis?

Thanks in advance for any help you can provide.

Peter K.

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Hello Peter,

Let me help you.

I have found your serial number for Acronis True Image 11 Home in our database and have sent it to you via Private Message.

To avoid such situations in future I registered your serial number under your account on our web site. Now you can download and install the latest build of the software even if you don't have the original installation CD.

You can purchase the upgrade to Acronis True Image Home 2010 in our online store.

Please reply to this thread if you have any additional questions.

Thank you.

Happy new year ,
same situation for me. My purchase date was 29 april 2008 (according to my disc). I ordered the backup incorrectly thinking that all needed reinstallation info was with the back-up disc. it was stored away unopened.
after opening recently due to crash, I did not see the needed install serial number.

I need to reinstall.

Can my password be sent to my email address or via PM. Thanks - great product

Hello Kevin,

Welcome to our forum thank you for your post. I will do my best to help you.

There is a simpler way to retrieve your password. You can simply reset it on our website here.

Just in case you are using a different e-mail address, I will send you a private message with the one registered with us.

If you have additional questions, please let me know.

Thank you.