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Recover

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I want to recover a Daily Backup. The date I want to recover is November 16, 2013.
The problem I am having is when I select recover, it only shows September 22, 2013.
I looked on my backup files on my exterior backup storage unit, and it defenity shows November, 16, 2013 file from Acronis backup.

Any suggestions as to how I can recover the Acronis file that is on my backup device?

Thank you in advance for your assistance and help

HankL

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Hello Hank,

please right click on the desired backup and in menu select True Image => recover.

Let me know of you need any additional assistance.

Thank you.

I tried this procedure earlier and a dialog box opens and all it say's "Searching for Versions". It does not Recover
Please advise
Thanks for response

Hank

Hello again Hank,

sorry it is my fault, I missed one step:

right click on the required backup file => True Image => Archive => Recover

Please check if it works this way for you. If it doesn't, please validate the backup.

Thank you.

Almost in the same way, Hank:

right click on the required backup file => True Image => Archive => Validate

Thank you.

I followed your instructions and when I validate, it opens the full window of Acronis but the buttons "Backup Now" and Recover are greyed out and do not work when I select them
Hank

Please post a screenshot here, so that I can suggest further steps.

See attachment of Acronis greyed out after I select Validate

Fichier attaché Taille
150056-110461.jpg 97.14 Ko

Ok, and what happens if you hover mouse over the "backup now" and "recovery" buttons?

Have you already tried to select recovery (not validation) right clicking on the backup file?

Could you please tell me how long you will be working today. Can I communicate with you tomorrow?

Attached is a picture of when I select Recover after I right click the file on my backup drive
Please advise
Thanks for your assistance
Hank

Fichier attaché Taille
150131-110464.jpg 34.43 Ko

Hello Hank,

I meant again right click on the required backup file => True Image => Archive => Recover

This action is supposed to open Acronis Backup Explorer window.

Does it work for you?

Thank you.