Restore issue - Cannot see all backup versions in True Image console

Ben,
Click on signature link 3 below and inside that link, select item #5.
Several items inside Item 5 illustrates several methods of recoverying single files, folder, etc.

You can also try to add files manually to the listing.
Acronis top menu, use the Add Backups option and click browse.
Browse the the storage folder of last nights backup. Click on the file and choose the Add to list option.

Return to main menu and recheck the backup task which created last nights backup. Hopefully, it will now be listed across the bottom with the others. Last night file should be the one on extreme right along bottom of the page which is called Acronis Backup Explorer.

If not listed, recheck some of the other tasks just to make sure last nights backup is not listed under another task.

Hi Grover,

Thanks for your reply, your instructions are very detailed and clear.

I tried manually adding the backup, but Acronis seems to hang for an hour or so and when it eventually comes back, the backup sets still aren't visible.

I couldn't see some of the options in my version of TI (2014) so assuming your documentation is based on an older version?

I tried opening the backup file from the filesystem, but the PC hangs (I have only left it go for an hour or so before rebooting).

Is there anything else i could try?

Kind regards,

Ben.

I also tried removing the task completely and manually readding the backup, but it still only shows the latest backup as Nov 28, 2013 and doesnt show last nights backup. Last nights backup was successful according to logs.

I am concerned about the 85 versions. Tell us more about the type backups. Are these all full type backups; or are these 1 full with 77 incremental,etc. Telll us more about the backup scheme.

With True Image turned off, use Windows Explorer and browse to the storage folder and file. Sort the files in date/time sequence.
Are all the files there and in sequence? Perhaps post a screen capture of what you are seeing.

What happens when you double click on that specific tib file. It should open for you to browse to your single data file you need for copying.

Backup type is incremental - 1 initial version and 77 incremental. Sorting by date/time, all backup versions are present.

When I turn off True Image and open the TIB file manually, I can eventually show the list of backup jobs, but cannot open the backup file (after 2 hours, explorer is still unresponsive). This particular backup set is 11Gb.

Using only Windows EXplorer, browse to 11GB file #65 and double click on that single fle.

The resulting window shoud enable you to keep clicking/browsing to the single file desired.
If you cannot do this, I would suggest you contact Acronis support Live Chat and see if they can help.

Acronis does help users with Recovery issues. Just specify it is a recovery issue as you are progressing thru the support screens.

Keep us posted on your results.

Stop using the old tast and creeate a new task allowing only a limited number of inc and a more frequent full.

Link 2 below, illustration 11-Inc insdie that link provides examples of how to set up the automatic cleanup mode.

Edit:
If the above is unsuccessful for you, try the same procedure by selecting one of the eariler backups. This will help you to understand the procedure.

Under the TrueImage restore procedure, when selecting BAckup #65, in order to work, the program requires that all prior 65 be present and non-corrupt and if restoring the entire inc file, it will first restore the full and each and every backup from 2-65 and that requiremen is a difficult one to achieve with 65 files.

I hope you will be successful and I am not encourged that 65 will be restorable especially if you cannot open it via the method above.
Link 3 below, item #5 offers a couple different methods to try to recover a single file.