TI 2011 on Win7 64bit not usable - different problems
Hi Acronis,
my Installation of TI 2011 (Build 5519) really is not usable on Windows 7 64bit.
1.) If trying to do a new Backup, The Destination is not choiceable (pls look at attachment) => no backup can be created
2.) Same if I try to change backup-parameters on Backups which are made by TI 2010, its not possible to fill the Destination
3.) I've tried zu Consolidate a incremental backup done with TI2010 to the last inc. backup. It stops at 39 GB (That could be a real size). At trying to validate the consolidated Backup i get the message that the Backup can not be validated.
4.) The next try to consolidate that backup leads to unreadable Volume 0 of the Base-Backup. In other words: TI 2011 has destroyed my original backup what means i do not have an actual backup of my system-Partition.
5.) While Scanning the old backups on my volumes, the list grows and grows. So i do not want all of the old Backups in my List. I try to delete Backups from list with Actions/More/Delete from List and acknowledge to delete - But tha Backup stays already in my list
While the issue 5 is only annoying, to fix issues 1 to 4 is mandatory to use TI 2011 on a productional System.
Please fix the issues or give me hints to get TI functional.
Thanks
Ok, Folks -
3 days without a comment of Acronis in this post and without a comment on my call (i made a call to support in addition to this forum post).
I go back to TI 2010 and have a look to other backup-Software solutions for the future. Thanks Acronis.
I'm not of the opinion that a satisfied customer should wait over 3 days to get a solution for a problem in a paid application.
Solvation is more than miles away in TI 2011 - I don't pay for some beta software anymore.
Thomas,
Should you want or need official Acronis support, the procedure is for you to complete a written support request. This begins by clicking the support button in upper right corner. You can also get more info about completing a support request by clicking on my signature index below and select item 1-Z from within the index.
A possible answer for items #1 and #2 may be below.
Click image to enlarge viewing.
Hi Grover,
thanks for answering.
I already opened an official support call. But no answer so far.
The Post in this forum was written 1 day after opening a support issue.
Thanks for helping me about the Problem that no Destination-Folder ist choiceable - But exactly that is the Problem.
The Destination-Folder Box can not be choiced. I can click like dirty but do not get the chance to fill a Folder or choice a folder from a box.
Meanwhile I guess that i solved it for myself ;-)
It seems that the Problem was that i had to many Backups (TI2010) on my Harddisks (Roundabout 30 Backups with ~ 1 TB data).
TI 2011 scanned the backups for hours and while scanning had the Problem that the Destination-Directory box could be filled only once. The second time trying to establish a new backup leads to impossibility of filling the Dest-Dir.
After Changing ALL Extensions of my old Backup to .tib.old the problem doesn't seem to exist anymore.
I did not try to consolidate a TI 2010 Image again (Issues #3 and #4 of original post) but I suppose that this could be the same problem.
It should not be a problem of my system (6 core 3000 MHz CPU's, Win7-64bit, 4 GB RAM, SATA300 - SATA600)
The Problem # 5 seems to be a known issue since i guess that the problem with not deleting from list may be equal to a problem that backups could not be deleted within TI 2011 and have to be deleted in Filesystem.
Thomas,
I'm not sure I can be of any more help. The next "soon to be released" build for 2011 is expected to provide a solution for most of your issues mentioned above. I suggest you download and install when it becomes available. I have tested a test version of the new build and I believe you will find the next build is an improved version.
Often times an un-install is not necessaryi. An alternate method is to restart the same install file again. After the install starts, you are given a repair option plus a modify option. The repair option does pretty much the same a new install.