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True Image 2015 TISHELL.DLL crashes Windows Explorer in Vista

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I've been having an issue lately with the VSS maximum size resetting itself to unbounded and filling up the hard drive. This last time, when I resized the shadow store, I went on to search for something and found that Windows kept crashing on an extended search. Using ShellExView, I've determined that it only happens when certain functions of TISHELL.DLL are enabled.

If the Acronis Secure Zone is enabled, Explorer will crash while doing the search.

If the Acronis True Image Shell Context Menu Extension is enabled, Explorer will crash when right-clicking on a file in explorer.

Both extensions above are from the TISHELL.DLL file. I'm using Acronis True Image 2015 on a Windows Vista machine.

 

Is there a way to fix TISHELL.DLL?

Do I really need these extensions to continue using ATI?

Will a reinstall fix the problem and will I need to reconfigure all my backup schemes to do so?

Any help or guidance would be appreciated.

 

Andy

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Andrew, I am not aware of any recent reports of problems such as you have described above, so would suggest trying a Repair install as a first step - this won't affect your backup tasks etc.

To do this, sign-in to your Acronis account and download the latest full ATIH 2015 installer then run this as Administrator which should produce a Repair option.

The shell integration is important if you want to be able to open your backup .TIB files in Windows Explorer and use the normal Copy & Paste options to recover any of the contents without going through tjhe main Acronis GUI Recover options.  Also for the ability to Mount a .TIB file as a drive letter.

I personally stopped using ASZ a long time ago because I saw no real advantage in having it, plus because of other side-effects that it introduces.  I also don't use Acronis Startup Recovery manager (ASRM) because of side-effects such as exposing hidden partitions by allocating drive letters to them!