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Upgrade issue

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In good faith, I have upgraded Acronis True Image from v.7 to v.13 Plus. Every time, it seems, the program introduces new problems.

My newly installed system doesn't work, and hasn't worked since upgrading from TI.12Plus

The system stops with an error -- unable to read disk.

For a new backup, it goes into a permanent 'calculating' state.

True Image tools likewise goes into a frozen state.

I have emailed the error code to Support, and will await their help. But not optimistic.

Nero seems to be working OK, and thankfully I'm not reliant on Acronis.

Disappointed.

Peter G

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Peter,

If you have InCD running in the background, try temporarily disabling it.

You haven't given any information about your PC, so any further help is somewhat limited at the moment.

Hello Everyone,

Thank you for posting and welcome to Acronis forum Peter. I appreciate your help Colin.

Peter, we received your support request and a Support Professional responded with a solution. We have a Knowledge Base article that addresses this issue. Please let us know if the fix worked for you.

If there is anything else we can do for you please let me know.

Thank you.