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Using nonstop backup. now Checkdisk won't work

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I've been using ATI home 2011 for 3 days. I started using Nonstop Backup and it seems very useful. However, I had a message to say that the disk needed checking so I went into Start/Computer/r click on C: and told it to repair the disk. Message can't do it now but will do it when rebooted. Said OK. System reboots but fails to start. I get a line of coloured lines all along the top of the black screen immediately after boot. System just sits there and does nothing. I then go into Safe Mode and ask for Last known working configuration and the system comes back.

OK. I thought. I will turn off Nonstop Backup. I told it to turn off in Services, but it went to Automatic instead! I then disabled it and rebooted and tried checkdisk. It still failed as above. Used Safe mode again and saw that Nonstop Backup is running again in Services.

How do I turn off Nonstop Backup permanently? The only way I can think of is to remove ATI 2011, repair the disk and then re-instal, which is silly. There must be another way.

I'm not happy with this purchase but accept I may be doing something wrong. I Ought to be able to turn off NSB _easily_.

Window 7 Home 64. HP Pavilion DV6-2113SA.
Thanks.

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Mike,

Let's diagnose why you cannot boot. Boot in safe mode and launch msconfig. In msconfig, uncheck all startup items and all non-microsoft services. Reboot. If the computer boots normally, launch msconfig and enable half of the non-microsoft services and reboot. If the computer doesn't boot, launch msconfig and enable only the first fourth of the services. Working your way through the dichotomy, you will be able to identify which service(s) is really creating the issue. Then do the same for the startup items.

Pat L

Sorry for the delay. I can see what is happening after looking in the Event log. The chkdsk IS being done but I'm not getting the 'normal' display on a black screen showing what is happening. All I get is the full row of 'dashes' along the very top of the screen.
The disk passes K so I now need to work out why I'm not getting the display!

Could it be a monitor issue ? Try autosetting you monitor when you get that funny display. Might work. Also check your graphic card connectors & cable. Just to be sure it's not a H/W related issue.

It's a laptop, so not much I can do. Everything else works fine.

Pat L

I suppose my original query is still valid. Do I need to turn Nonstop backup off to do things like checkdisk, or normal imaging? I have found that I can stop Nonstop backup in msconfig but that means a reboot. There really ought to be a way to turn it off within the GUI!

No, you don't need to stop NSB. Don't worry about having the service turned on. It doesn't do anything unless you have a NSB task running. That you can pause.

No, you don't need to stop NSB. Don't worry about having the service turned on. It doesn't do anything unless you have a NSB task running. That you can pause.

By virtue of using NSB, it will always be running! But OK, I will pause it if I need to do anything alse.

Thank you.

You don't need to pause it, but you can if you want to. This is what I meant.