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Cannot start Try&Decide 2009 version

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New installation of True Image 2009 (Italian language), 10GB of secure zone, all services active but when i start try&decide an error message says "Non è possibile attivare Try&Decide", the original english message can be like "cannot activate T&D" or "impossible to activate T&D".
True Image 11 works perfectly but i completely uninstall it before 2009 version.
Any idea?

thanks.
Paolo.

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Is T&D showing as a Service in Services.msc and is it running?

the only Acronis service found is "Servizio Acronis scheduler2" and it's running, should i have a T&D service?
Paolo.

should i have a T&D service?

If you've activated T&D then yes you should.

No T&D service, in fact the error message says "Impossible to start T&D" (see images in attachment). My OS is XP SP3.

Unfortunately I don't have 2009 installed on any of my systems at this moment, so can't replicate your problem.

However T&D is definitely not installed properly on your system which is why you are getting the error message.

Check in 'C:\Program Files\Common Files\Acronis\TrueImageHome' and see if you have the following files tnd_hdd.bin and tnd_setup

You should also have copies of these in the actual Acronis\TrueImage folder as well as the above place which is where the rescue CD version live.

Hello Paolobok,

Thank you for using [[http://www.acronis.com/homecomputing/ | Acronis True Image Home 2009]]

Please make sure that Acronis Try&Decide Service (Control Panel -> Administrative Tools -> Services) Startup type is set to Automatic in Properties. If it’s not the case then reinstall the program from the scratch, it should solve the issue with Try&Decide.

it doesn't work, same problem.

I must reinstall my older version, no more time to spend for this new version.

Thanks.

Paolo.