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Hello JSH,

can you please attach the related logs so that we can take a closer look at the situation?

Thank you.

Hi Anna. The log files are attached.

File name Monday__June_9__2014_7_58_08_PM.log is my local backup which completed successfully.
File name Monday__June_9__2014_8_00_19_PM.log is my online backup attempt which has failed again.

Please advise if you need anything else.

Thanks for your help.

Allegato Dimensione
177389-113554.zip 107.43 KB

Hello JSH,

thank you for attaching logs!

I've created a support case for you and you will be contacted soon.

Best regards.

I'm having the very same problem, the process starts then changes to "priority low" then gives an error code 0x00040017+0x00980648+0x00980412

Hello David,

can you please also attach the related log file?

Thank you.

Technical Support was able to resolve my problem and I have completed a few online backups successfully. Here are the steps I followed. They may solve your problem David.
1) Stop Acronis True Image 2014.
2) Rename the folder on link
C:\ProgramData\Acronis\TrueImageHome\OnlineBackup to C:\ProgramData\Acronis\TrueImageHome\OnlineBackup_old
and
C:\ProgramData\Acronis\TrueImageHome\OnlineBackupLogCash to C:\ProgramData\Acronis\TrueImageHome\OnlineBackupLogCash_old
3) Then, launch the software and run online backup again.