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Problems making a disk backup

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I Have acronis 2014 and use it to backup my main PC (windows 7)and laptop (windows 8). I have separate external hard drives (Western Digital My books) that I backup onto.
The PC backs up fine.
On my HP lap top I keep getting the following error message and it will not let me Retry so I have to hit cancel.
Here is the message;

A possible reason may be poor media quality. Please press Retry to continue with Volume 2 or press Cancel to cancel the operation.
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: Event code: 0x0004000D

Platform kernel version 6.2.9200
Platform language code 0x0409
Error code Event code: 0x0004000D

Any thoughts would be very helpful.

0 Users found this helpful

Run chkdsk /r on each partition of the internal drive, and on the external HD. If there are hidden partitions, assign letters to them so you can chkdsk.
Also run a drive checking utility from the drive manufacturer, as those sometimes catch errors missed by chkdsk.

Don't connect via a hub, a port in a monitor, a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case.