Windows 10 Explorer problems since installation of TueImage 2015
Dear Acronis community,
since yesterday (installation of Acronis TrueImage 2015, not without problems), I have strange problems with my Windows Explorer (shell):
When I try to copy files from another computer (connected via LAN) to my Windows 10 system, the Windows Explorer crashes, the Explorer window disappears without any warning.
Also opening e. g. a ZIP file makes problems: In this case too, the Explorer windows disappears.
My suspicion is that the Snapin API driver upgrade (snapapi_setup2546.msi) I had to install due to the Acronis support in order to run TrueImage 2015 (before, TrueImage could be installed, but could not be run, but made freeze the complete system; Acronis support said that this was due to the fact that my Windows installation is on a SSD hard disk) causes these problems. The only other software I installed yesterday, was Buhl's WISO Steuer-Sparbuch 2015 (a tax return software), but I don't think that this software causes the problems.
Are there similar experiences?
Kind regards
S. R.


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Hi, Ian,
thanks for your reply!
Yes, indeed, I made an upgrade from Win 7.1 Prof. And I had to redo all (reinstalling Win 7, updating to Win 10... :-( ), because the Windows Explorer didn't react normally any more.
But I worked with ASR/Intel Win 10 drivers and I hope having not the same problems furtheron.
However, I'm not sure if these problems were due to Acronis.
Nevertheless, it's not very professional to edit a "Win 10 version" that doesn't work with SSD hard disks (being almost the norm today for system drives!).
Stephan
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I have installed ATI 2015 latest build on 4 computers with Windows 10 on SSD. Three of them had minor issues unrelated to ATI. Also installed ATI 2016 Beta on SSD again without issue. The only one I had real difficulties was where I left it for the computer to download the installation files rather than using installation media to do the update.
Ian
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