Backup hangs
I have tried to backup 2 different computers and the backup hangs at 28 minutes left. I am backup up to a seagate external drive that is 3 TB. I started using the 2014 version because the 2009 version gave problems with 3 TB drive. I boot to a USB flash and run backup outside Windows. The 2009 version would never load to the USB with the 3 TB plugged in it would just reboot after selecting True Image 2009.


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I have the build I first installed built 4515. This is True Image 2014. I do not like the new versions. I have used this version just fine with no problems until a couble of days ago. I tried 2 different computers and have the same problem. I was suspecting the external drive to be bad. I am running the seatools test on it been running almost 6 hours. I went ahead and got everything off the external. How do I get the latest build?
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You should be able to download the latest build or bootable rescue media ISO file from your Acronis Account.
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I guess I got to get the new 2016 version. I aucually had the 2016 version but requested a refund. It just was not user friendly and it did the same thing. For the version I have in my account (2014) it saids I have an OEM version and need to contact the OEM. I purchased this off ebay maybe that was a mistake. The seller did not seem to know much and did not want to help.
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The drive test just completed and it is good. I just do not understand why I have this trouble. When I had 2009 version it was working fine with backup's and I got a new 3 TB external and the program would reboot and not load with the 3 TB. So I got the 2014 version and it worked fine until this week that is why I suspected the drive because the backup's it stalled on 2 computers and also had trouble with 2016 version. I will try the backup from within windows now.
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KB document: 1836: Upgrading from Acronis True Image OEM Versions to Acronis True Image 2016 may be of interest to you.
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Thanks for the help. I am running the backup in Windows right now. It shows 42 minutes remaining. I will see if it completes. If it does I have an extra drive I can do a test restore on and see if there are any problems. I do know the last USB flash i was using went bad but tried on a different one and have the same issue. I will reply back if I have any issues. Thanks
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Just to update. The backup completed from within Windows. I just don't understand why I had the problems. I have used computers for years and have had many many things to blow my mind. The external the reason I thought it was bad is because every time I would plug it in I would get prompted to run chkdsk /f. I got everything off then deleted the partition. I checked it with seatools and it was good. Now I am copieing everything back. The drive I copied everything to was a 500 GB sata. I tried to clone to the USB from within Windows and it would not give the USB external as a destanation. So I am using Tera Copy prettey good alternative.
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