Stuck on Applying user settings after click Open Acronis true image
Hi, Everyone.
May I ask your expertise to address an issue I am having. My Acronis True Image 2021 was working fine, but suddenly I cannot open the interface. It is stuck on a splash screen where it try to Apply user settings. I have downloaded the latest version and try to perform a Repair and reboot but still same issue. Is there any other way to fix this issue without doing a clean install?
If there are no other option, how can I backup my configuration so I can just reload the settings after I do a clean install?
Edited: My apologies, just realise I post this on the wrong thread and can't find the way to move this to the right forum.
Regards.


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Hi, Steve.
I have followed your instruction to move the .tib.tis. I can now open the GUI but it is too slow, it takes 15 minutes before it opens. When it opens I need to reconfigure all the backup and the GUI is not responsive. When I select an option it took ages before GUI becomes responsive and sometimes it no longer respond and I need to end task.
Is there anything else I can do?
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See KB 60915: Acronis True Image: repairing program settings - and perform a Repair Install.
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Hi, Steve.
My apologies for not getting back to you, after I have followed your instruction. I was able to open GUI, unfortunately the backup configuration has disappeared. Anyway I will just re-do it. Thanks for the help.
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