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Acronis B&R 10 Workstation Agent Update Fails

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DETAILS
=======
Code: 06442537
Line tag: 0x394351065f8e4bad
Message: Installation error.

Suberror
Code: 013795829
Line tag: 0x851efe822fcbb512
Message:

http://kb.acronis.com/errorcode/
Event Code: 0x00624E29+0x00D281F5

Yields no report

build 10.0.13544
to
10.0.13762

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Hello John,

Thank you for posting. I will do my best to help you.

Could you get back to me with additional information so that I can assist you with resolving this issue. In case you need immediate help you can always contact our Support team directly.

Please let me take a look at the following:

1. Screenshot of the error.

2. Windows system information file.

3. .Msi log.

Please let me know if you have additional questions.

Thank you.

Got the same error today while trying to update from version 13544 to 13762.

All messages are the same as John McGlaughlin got...

Is there a workaround for this error?

Best regards

Torsten

Additional information: seems that the software doesn't run stable as before the update was tried. I'm not able to change the task - a different error is displayed after pressing the save-button.

I received the same error trying to do the upgrade. I've attached the files you requested above. This is an XP Profession PC. I was able to do the upgrade on my Windows 7 PC.

Allegato Dimensione
85015-98518.docx 491.54 KB
85015-98521.txt 12.68 MB
85015-98524.nfo 1.9 MB

MSIGEN:MsiManagedMachineServicePrepn: detected mms user: LocalSystem
and after that
1: MSIGEN:GrantUserPrivileges: Failed to grant priviledge 'SeServiceLogonRight' to user 'TDM-Lab2\LocalSystem' with error code '1780'

Change user that runs Acronis Managed Machine service to something convenient (like administrator), see http://kb.acronis.com/content/10555