Rogue non-stop backup

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Several problems with non-stop backup in Acronis True Image Home 2010. In brief:

a) Non-stop backup somehow got turned on and I cannot turn it off.
b) It does not obey me when I ask to delete the consumed backup storage.

Re a): The non-stop backup page (click Backup, Non-stop backup) shows "Non-stop backup is off. Click to turn on". Nonetheless it is consuming storage in the hidden "Time Explorer Storage" folder on my backup drive. In particular I have approximately 272 1-gig files dated back to October 5, 2011, the latest created 15 minutes ago when I specifically noted that the button was Off and while I was monitoring the hidden directory.

Re b): I navigate to the Nonstop Backup Options window, click Storage, and click on the backup drive which is D:. The graphic shows about 1/3 of the drive each green, dark blue, light blue representing I think miscellaneous storage, non-stop backup, and available.
Clicking "clean up" pops up a Resolve Insufficient Space window.
I drag the arrow full to the right, marking the entire time scale as Data to Delete, and click Ok.
Version Deletion window: Are you sure you want to clear the selected time frame? I click Yes! I badly want to do so!
After absolutely no delay the pop-up closes, Resolve Insufficient Space disappears, and the Nonstop Backup Options window shows no change at all to the space allocation graphic. Indeed, nothing is erased.

How can I rein in this rogue process and become its master instead of its slave?

Sab, 12/10/2011 - 18:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I don't use NSBU (the service is Disabled on my PC), but maybe the "backup storage" location has Recycle Bin enabled for it, and there isn't enough room on the drive to save the files when you try to delete them. A Windows issue I think.

Anyway I would turn-off Nonstop Backup using Windows services.msc and then change the bu drive's Recycle Bin properties to "Don't move files to the Recycle Bin. Remove files immediately when deleted." Then delete-away.

Sab, 12/10/2011 - 18:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Charles,

When you launch ATI, do you see the non-stop backup task? if yes, delete it. Then delete the hidden storage folder (it should be empty). If you don't see the non-stop backup task, you should uninstall and reinstall ATI. Then, you can disable the service as Tomf suggests.

Sab, 12/10/2011 - 21:28
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