Failed backup on newly registered PC *Resolved*

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Beginner
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I just replaced a failed hard drive in a Dell laptop at my work. I have Windows 7 up and running and am able to ping to the Management Server. I discovered my laptop from the Management Server. I was able to remotely install Agent Core and Agent for Windows.

However, when trying to run an initial backup, I immediately get an error:

Failed to execute the command.
Additional info:
-------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module: agent_protection_addon_vs_38350
Message: Failed to run a child process.
-------------------
Error code: 65520
Module:0
LineInfo: bd28fdbd64edb8e0
Fields: code: 2147942402, $module : mms_vs_38350
Message: The system cannot find the file specified.
-------------------

Event code: 0x01330029+0x01490002+0x01350016+0x000103F7+0x0000FFF0+0x80070002

I do not have a lot of experience with the Acronis Software. Your help would be greatly appreciated.
Error code: 1015

Mar, 10/06/2015 - 14:30
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
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Commenti: 549

Hello Dan,

This error usually means that there is a pre/post command script configured in the backup plan that no longer exists on the disk. Please check the plan configuration for this. (http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.5/#…)

Thank you.

Gio, 10/08/2015 - 12:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hello Igor,

Thanks for your help. I was able to find the command scripts in the backup plan. After looking at my reformatted PC, I found the files were not located in the directory that Acronis was looking at. After relocating them, the backup seems to be working properly. Thanks again.

Gio, 10/08/2015 - 14:36