Windows 10 Creative Update remote install problem - Failed to lock the file
[02975827] Windows 10 Creative Update remote install problem [ ref:_00D30Zcb._50050uSKnX:ref ]
There is no agent installed on the target machine with Windows 10 Creators update ver: 1703, build 10.0.15063.296 .
It is machine without Acronis installed and I 1st time install Acronis there remotely from Acronis Management server Acronis Management server - Acronis Backup Advanced (11.7 Update 1) build 11.7.50064
Install process:
Acronis Management server \ Tools \ Install Acronis components \ Add machine to list \ laptopname \ Status = No components installed \ Next \ x Acronis Backup 11.7 Agent for Windows x Acronis Backup 11.7 Management Console \ Next \ x Use license from the following license server \ Next \ Next \ Next \ Next \ Proceed
During 2-5 second installation ends with this error:
Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB819666;
Module: remote_install_command_addon_vs_50064
Message: Failed to copy installation files to machine 'laptopname'.
Code: 18,087,956(0x01140014)
LineInfo: 0xB48DA928F9C36E2;
Module: remote_install_command_addon_vs_50064
Message: Failed to copy installation files to machine 'laptopname'.
Code: 4,522,018(0x00450022)
LineInfo: 0xE68D8C4DCE803414;
Module: remote_install_command_addon_vs_50064
Message: Failed to copy files to the remote machine.
Code: 4,522,051(0x00450043)
LineInfo: 0xEC8114AD65D98A6F;
Module: remote_install_command_addon_vs_50064
Message: Failed to copy the service package.
Code: 4,522,099(0x00450073)
LineInfo: 0xEC8114AD65D98AC0;
Module: remote_install_command_addon_vs_50064
Message: Failed to copy file 'C:\Program Files (x86)\Acronis\AMS\acroinst.exe'.
Code: 4,522,015(0x0045001F)
LineInfo: 0xC616F73F9FAE95E5;
Module: remote_install_command_addon_vs_50064
Message: Failed to create file 'acroinst.exe'.
Code: 262,167(0x00040017)
LineInfo: 0xF35F747B3B21F8DF;
Module: remote_install_command_addon_vs_50064
Message: Failed to lock the file.
Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8EE;
Module: remote_install_command_addon_vs_50064
Message: The process cannot access the file because it is being used by another process
there are logs from Acronis Management server for Unsuccessful and successful 'Remote installation'
C:\ProgramData\Acronis\AMS\Logs\ams-2017-04-24-04-39-10-1208.log
# Unsuccessful
2017-05-17 09:59:40:832 7540 I0135003A: Command 'Remote installation' is running.
2017-05-17 09:59:43:473 7464 I0135003A: Command 'Copying installation packages to 'laptopname'...' is running.
2017-05-17 09:59:44:066 7464 E0135003D: Error 0x135003d: Command 'Copying installation packages to 'laptopname'...' has failed.
| trace level: error
| line info: 0x4a8728dc8a1c9510
| $module: management_server_vs_50064
|
| error 0x1350016: TOL: Failed to execute the command. Copying installation packages to 'laptopname'...
| line info: 0x8d165e86fb819666
| TraceLevel: 0x1
| $module: remote_install_command_addon_vs_50064
|
| error 0x1140014: Failed to copy installation files to machine 'laptopname'.
| line info: 0xb48da928f9c36e2
| $module: remote_install_command_addon_vs_50064
|
| error 0x450022: Failed to copy files to the remote machine.
| line info: 0xe68d8c4dce803414
| $module: remote_install_command_addon_vs_50064
|
| error 0x450043: Failed to copy the service package.
| line info: 0xec8114ad65d98a6f
| $module: remote_install_command_addon_vs_50064
|
| error 0x450073: Failed to copy file 'C:\Program Files (x86)\Acronis\AMS\acroinst.exe'.
| line info: 0xec8114ad65d98ac0
| $module: remote_install_command_addon_vs_50064
|
| error 0x45001f: Failed to create file 'acroinst.exe'.
| line info: 0xc616f73f9fae95e5
| $module: remote_install_command_addon_vs_50064
|
| error 0x40017: Failed to lock the file.
| line info: 0xf35f747b3b21f8df
| function: CreateFileW
| path: \\?\UNC\laptopname\ADMIN$\acroinst.exe
| $module: remote_install_command_addon_vs_50064
|
| error 0xfff0: The process cannot access the file because it is being used by another process
| line info: 0xbd28fdbd64edb8ee
| code: 0x80070020
| $module: remote_install_command_addon_vs_50064
2017-05-17 09:59:45:160 7540 I0135003B: Command 'Remote installation' has completed successfully.
# Successful
2017-05-17 10:10:12:880 7304 I0135003A: Command 'Remote installation' is running.
2017-05-17 10:10:15:302 552 I0135003A: Command 'Copying installation packages to 'laptopname'...' is running.
2017-05-17 10:10:27:443 552 I0135003B: Command 'Copying installation packages to 'laptopname'...' has completed successfully.
2017-05-17 10:10:27:943 2512 I0135003A: Command 'Remote installation to 'laptopname'' is running.
2017-05-17 10:12:07:320 2512 I0135003B: Command 'Remote installation to 'laptopname'' has completed successfully.
2017-05-17 10:12:07:930 7464 I0135003A: Command 'Adding machine 'laptopname' to the management server.' is running.
2017-05-17 10:12:33:868 7464 I0135003B: Command 'Adding machine 'laptopname' to the management server.' has completed successfully.
2017-05-17 10:12:35:618 7304 I0135003B: Command 'Remote installation' has completed successfully.
My solution:
Acronis Management server \ Tools \ Install Acronis components \ Add machine to list \ laptopname \ Status = No components installed \ Next \ x Acronis Backup 11.7 Agent for Windows x Acronis Backup 11.7 Management Console \ Next \ x Use license from the following license server \ Next \ Next \ Next \ Next \
# Terminate Acronis install process:
"Acronis Management server" cmd> taskkill /S laptopname /IM acroinst.exe /F
\ Proceed \ Close
Acronis components successfully installed to agent machine "laptopname" and agent is added to Acronis Management server.
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