ABR 11 Build 17311 wrong serial key

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 3

Hello,

i have tried to install new build of Backup & Recovery 11 ( Build 17311 ) and all what i get is (after enter serial-key at setup): This is not a Acronis Serial-Key

i tried to install build 17217 and my serial keys ( active subscription ) works well - all of them.

Its an update-installation: so i have to enter 2 keys ( one of ABR 11 and one of ABR 10 )
after entering ABR10 key - the error returns

hmmmmm
something wrong with build 17311 ?
someone else ?

best regards
StefanP

Lun, 09/19/2011 - 14:49
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 27
Commenti: 1940

Is your ABR10 key an upgrade one too, so that you installed ABR10 with it and some previous version key, such as Echo?

Lun, 09/19/2011 - 17:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 3

Hi,

yes, ABR10 and Echo WS are upgrade-keys too .... we use acronis since years
the only full liz-key is from Acronis True Image 8

I have installed ABR10 with upgrade-key of ABR10 and upgrade-key of Echo workstation --> works
I have installed ABR11 ( Build 17217 ) with upgrade-key of ABR11 and upgrade-key of ABR10 --> works
I tried to install ABR11 ( Build 17311 ) with upgrade key of ABR11 and upgrade key of ABR10, Echo and full-key of True Image 8 --> wont work :(

Error: This ist not an acronis lizence key ( happens at upgrade key of previous version )

Same Problem if i try to update from ABR11 ( Build 17217 ) to ABR11 ( Build 17311 ). <<---- Wrong
Update:
Now i did following:
Over a ABR10 installation i installed ABR11 ( Build 17217 ) with upgrade-keys
Over ABR11 ( Build 17217 ) i installed ABR11 ( Build 17311 ) and theres an other ABR11 key automtically entered
.... and the installation works fine ... without any other key :)

but i cant directly install ABR11 build 17311 in any way :(

StefanP

Mar, 09/20/2011 - 06:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 1
Commenti: 3

ha ! now i see the problem !
the automatically entered key at the update procedure of ABR Build 17217 to Build 17311 ist without "-" between numbergroups.

its just from:
xxxxxxxx-xxxxxxxx-xxxxxxxx-xxxxxxxx-xxxxxxxx-xxxxxxxx-xxxxxxxx-xxxxxxxx
to
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

looks like a bug, isnt it ?

Installation of ABR 11 Build 17311 works without entering "-" at ser-key-field perfect ;)
Upgrade-key of universal restore is to enter without "-" also.

... but NOT with a fresh Install of Build 17311 !
If someone found a solution ... pls tell me thx ;)

greez StefanP

Mer, 09/21/2011 - 14:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Messaggi: 159
Commenti: 518

Hi StefanP

Looks like you found an issue with the installer, Acronis have released a new build that had a release note entry saying they have fixed an issue with upgrade keys so perhaps this will fix the issue you have reported.

A copy of the release notes for build 17318 can be found at the following URL:
http://www.acronis.com.au/my/products/changes.html?p=10405

Mar, 09/27/2011 - 05:57