Acronis 10 refuses to install on Windows SBS 2008

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Beginner
Messaggi: 2
Commenti: 3

I am upgrading from Acronis 9.1 to 10.x

I installed the license server but the installation will not recognize the license as legit.
I installed 10.x using the trial key and it starts but fails during the install of the agent.
The entire install log is attached.
The last few lines of the log as it fails are:
**********************
MSI (s) (08:F0) [12:40:00:195]: Note: 1: 1708
MSI (s) (08:F0) [12:40:00:195]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (08:F0) [12:40:00:195]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (08:F0) [12:40:00:195]: Product: Acronis Backup & Recovery 10 Agent -- Installation failed.

MSI (s) (08:F0) [12:40:00:195]: Windows Installer installed the product. Product Name: Acronis Backup & Recovery 10 Agent. Product Version: 10.0.11105. Product Language: 1033. Installation success or error status: 1603.
***********************

Any help would be appreciated.

Al

Allegato Dimensione
AcronisAgentWindows.txt 222.21 KB
Sab, 10/10/2009 - 17:54
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 17
Commenti: 2991

Hello Al,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

According to the log file the traces of the previous version prevent Acronis Backup & Recovery 10.0 from installing. I would recommend to get rid of them using Acronis Cleanup Utility or manually.

After that reboot the computer and install the Agent from the scratch.

Thank you.

Ven, 10/16/2009 - 04:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 3

Thanks Oleg;

Unfortunately, no help. I unistalled using both the utility as well as following the instructions for manually uninstalling the product. Rebooted, of course, and then attempted to reinstall.

I get as far at the dialog window that shows the different modules that are to be installed and at the end of the first module, no matter what it is, it indicates that the installation has failed and rolls back with two errors:
Code: 06442537
Line Tag: 0x9f2b3becl6879affbl
Message: Installation Error

and

Suberror
Code: 01603
Line Tag: 0xbd28fdbdl64edb8b9l
Message: Fatal error during installation

A screen shot of the error along with the System Info are attached:

I spent about four hours on-line with chat support where they took control of the server but they get to further than I do.

Allegato Dimensione
9038-85942.nfo 1.04 MB
9038-85945.doc 101 KB
Mer, 11/04/2009 - 22:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 17
Commenti: 2991

Hello Albert,

Thank you for the provided information.

The failed installation could have another reason, you should have attached a new .msi log file to your post.

We have just officially updated our Acronis Backup & Recovery line of products to the new build under the number of 11345. For more information on the improvements we've introduced in this build you can refer to this page. Please log in to your account on our web site to download the installation file. You can learn more on how to download the latest build in this article. 
Install the program. If the issue still persists, please obtain the .msi log file (this file is available at the bottom of the program window after the installation failure) and attach to your next post. After that please let me know about it via Private Message, I will take care of the request.  

We are looking forward to hearing back from you at your earliest convenience.

Please let me know if the provided information is not clear or if you have any other question. 

Thank you.

Ven, 12/04/2009 - 09:45
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.