BOOT CD - Only mouse or keyboard detected, but not both

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I have a very specific COMBINATION problem (corner case?). Only one item will get recognized...either keyboard or mouse but not both, when using B&R 11 17438 BOOT CD.
The device that is NOT detected will have LEDs just flashing on and off the entire time. So if the keyboard is not detected, the 'keys' that light up so you can type in the dark, will just blink. The mouse has settings LEDs. If that is not detected, they will just blink on and off.

Goals
#1 - I want to report this to make Acronis aware of the issue.
#2 - Hoping for a solution, but not an emergency...I can get by! lol

Specific hardware issue -
Motherboard - Gigabyte GA-Z77X-UD5H firmware F8
Keyboard - Microsoft Sidewinder X6
Mouse - Logitech G9x
Acronis Workstation B&R 11 17438 BOOT CD with UR (downloaded from website - MD5 hash OK)

It does not matter which USB ports I use. If both of these items are connected, only one can be seen. If I hook up another average USB mouse and keyboard into the same or any USB ports on mobo, both can be seen and used in boot environment. I have tried tweaking the UEFI settings. No luck, even with USB legacy enabled/disabled.

I had this previous combination but with different motherboards and there was no issue. Seems it is only with the Intel Z77 chipset and the above hardware combination. I have NOT tried other Z77 motherboards since I do not have any others.

Suggestions? Solutions?

Dom, 07/29/2012 - 14:08
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Commenti: 166

 Hello Brian,

Thank you for opening this thread and submitting this issue. I will be glad to assist you with it.

First of all, please check if the USB devices are recognized correctly when USB2.0 support is turned off. For that, boot to Bootable Media boot menu and press F11. Then specify following parameters:

quiet nousb2

You should also check turning off ACPI and APIC support:

quiet apci=off noapic

Here you can read more about Acronis Linux Kernel parameters. If the issue is resolved with one of those, create a custom bootable media with this parameter implemented. This article will guide you through with this.

Should the issue persist, please collect the System Information from the bootable media in two modes:

  1. When the mouse is detected
  2. When the keyboard is detected

and attach them to this thread.

Should you need any additional help, please let me know.

Thank you.

Gio, 08/02/2012 - 18:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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OK. I finally got the chance to do as you suggested. I also tried with the latest build 17440.
Trying to use the Linux parameters got me nowhere. All that happened was I booted into a black screen. Just to be sure, I let the PC sit for 20 minutes each time. No success. Just blackness.

I booted regularly and collected system information and have attached them here.

2 reports.
No mouse and no keyboard.
Had to add .ZIP extension to attach them as your system blocked them as .bz2 files.

Allegato Dimensione
106545-102460.zip 283.2 KB
106545-102463.zip 282.06 KB
Lun, 08/06/2012 - 16:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commenti: 3

UPDATE -
Got my new OCZ Vertex 4 256GB drive. Went to install it. Used OCZ Tools Linux Boot disk to check if firmware needed update.

Same problem occurred. I am suspecting some kind of a Linux boot disk issue and not necessarily Acronis Boot disk specifically.

Mer, 08/08/2012 - 19:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commenti: 9

Hello Brian,

Thank you for your reports. I need to consult with our development team regarding it.

Could you please confirm that after applying the Linux Parameters

quiet nousb2

You should also check turning off ACPI and APIC support:

quiet apci=off noapic

You booted into the product again -> you shall type

/bin/product - to return to Acronis Backup and Recovery Bootable media Wizard.

Looking forward to the reply from you

Lun, 08/20/2012 - 22:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.