Can't run pre backup command

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Beginner
Messaggi: 2
Commenti: 1

ABR Advance Server on Small Business Server:

I want to run a simple pre command. But seemingly no matter what and not matter how simple the test command, when I "test" the command it fails with:

Code:  1,025(0x401)
LineInfo: 0x858CC05F488A8DCB;

Module: C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message:

Code:  65,520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8BC;

Message: The parameter is incorrect

There is a link in the error message to Acronis where it says there is no information about this error. This exact same error now happens on my W2003 server with ABR10 that I just purchased. Commands worked fine in True Image vers. 9. 

There MUST be a simple explanation. And this CANNOT be rare, as I have it on two servers, unless I am particularly clueless, which in this respect I am.  Plus, I have inquired through support now several times, been booted up the ladder, and never, ultimately, answered.

Help, Please! Thanks in advance!

Dom, 10/31/2010 - 00:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Scott!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will do my best to help you.

First of all I'd like to apologise for the inconvenience you had with support. This is highly inconvenient, and totally unacceptable. I have found your escalated case, reported the issue to the Management team, and sent a speed up request, so it should be handled today. I will keep tracking the case to be sure that you're assisted in a proper way.

Probably something's wrong with the batch files itself, or there's a glitch in the drivers. Anyway we will have to show it to the Experts team. So currently the best way to have it fixed is to make sure it's handled urgently by the Experts team.

Once again please accept our profound apologies for this inconvenience.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Lun, 11/01/2010 - 16:25
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 1

Thank you.

Since my post I discovered for myself that although TEST wouldn't work my command works fine within the backup process. Somehow, it took me this long to think that maybe the problem was in the "TEST" itself.

As I was writing this I received a call from Ahmad Ibrahimov in support who explained that since I am connecting to my SBS, a domain controller, over Remote Desktop the logon to my server is not completed in such a way as to establish my credentials. Thus, test wouldn't work due to a permission related issue even though there was nothing wrong with my command.

Although it has taken many months to get past this issue I am delighted with the rapid response generated by this forum post. Thank you!

Lun, 11/01/2010 - 20:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Dear Scott!

You're more than welcome, it's been a pleasure! Thank you very much for your comments, and for letting us know that the issue got solved, and you're all set! I'm very glad to know it.

This is important for us, and we appreciate you keeping us updated.

I completely share your opinion regarding the time it took to solve the issue, and I'm glad we could help. Should you have any additional questions, concerns, or face any procrastination with the reply from Support side - just let us know. We will do our best to help you.

Thank you!

Mar, 11/02/2010 - 13:05