Impossible to deploy image to IBM X3200 with 2x RAID1 ?????

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear All,

I have a big problem, I backuped a server with Acronis Backup & Recovery 10 but it's impossible to deploy the image to another same machine and it is really urgent ..

My machine

IBM X3200
Raid card : m1015
4disk 250Go configured in 2x RAID1

I think the drivers is not loaded when i start the recover.... i tried to create a bootable media with the serverraid drivers but impossible to add it !

Do you have an idea ?

Mar, 03/22/2011 - 09:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Davide, 

Thank you for finding time to join us and report about the issue, I will be glad to help you.

I entirely understand your concern, but unfortunately there's not enough information for localizing the issue. Could you please gather the following investigation data: 

  1. Exact detailed sequence of steps performed
  2. Where the image is stored
  3. Any error message you receive
  4. If you do receive the error message: on what step do you get it
  5. Recovery log
  6. Acronis Info from the source machine

After that please submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 03/22/2011 - 14:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Davide,

Thank you for the update.

Yes, you're right, this might be the lack of drivers in the bootable media kernel . I would advise you to download the latest updated bootable media from your account, then burn it onto the CD and check whether the issue remain.

This should solve the problem. It the issue is still present, please gather Acronis Linux Report from the new media, then submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mar, 03/22/2011 - 15:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I'm using the last version of backup & recovery. and i'm using a trial version because we want to buy this software but.. it's doesn't work ...

I think with a trial version i can't open a call no ?

Mar, 03/22/2011 - 15:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commenti: 3268

Dear Davide,

Thank you for the follow-up and sharing your concerns with me.

All our trial users can surely receive technical support free of charge via chat or web-form, while they are testing the product. You can find the instructions on how to contact support here.

Please note that you need to have the trial license of the product registered to your account to be able to contact support.

You can also specify me the trial license via Private message, and I will send you the latest updated trial bootable media.

Let me know if something sounds confusing, I will gladly clarify!

Thank you!

Mar, 03/22/2011 - 15:51