Mystery Mail Notification Problem

Thread needs solution
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Beginner
Messaggi: 2
Commenti: 4

Hello,

i have Acronis Backup and Recovery 11 since 1 week.
Now i configurate Mail Notification, i mean i tried it ;-)

If i would sent a Test Message, Acronis says the Message is send correctly.... But no Message arrives in my Mail Box.

So have on a idea?

Thank you.

Mar, 11/08/2011 - 22:29
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Forum Star
Messaggi: 24
Commenti: 3268

Hello Peter,

Thank you for opening a thread regarding this question, I will be glad to assist you.

I have carefully checked all our internal resources: there are no mentions of a known issue that would match your description. I would advise you to make sure that the e-mail notification settings are set as mentioned in this KB article (it describes e-mail settings in ABR10, but will also suit ABR11), and check the spam-folder.

If the issue remains, please gather Acronis Info and screenshots of the e-mail settings, then submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mer, 11/09/2011 - 13:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 2
Commenti: 4

Sorry, i have problems to open a new case, so i posted here the configuration:

I have the german version of Acronis Backup & Recovery 11:

E-Mail-Einstellungen:

E-Mail-Adresse: vorname.nachname@domain.de
Betreff: [ARB11:] Altertalarm
SMTP-Server: smtp.strato.de
Port: 25
Benutzername: nickname@domain2.de
Passwort: password

Erweiterte E-Mail-Parameter:
Von(From): nickname@domain2.de
Verschlüsselung: TLS
Anmeldung beim Posteingangsserver:
Posteingangsserver: pop3.strato.de
Port: 110
Benutzername: nickname@domain2.de
Passwort: password

With this configurations Acronis says the mail send correctly, but no mail arrived at my mailbox.

Mer, 11/09/2011 - 20:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Messaggi: 24
Commenti: 3268

Hello Peter,

Thank you for your cooperation and for the information specified.

It looks like everything is set correctly, so we need to check the software logs. Could you please obtain Acronis Info as per my instructions in this comment, Wireshark log, and attach the information here to the thread to your next comment? We will be able to review the information and possibly find an appropriate solution.

If you don't want to attach this information to the thread, you can send it to me via PM.

Looking forward to news from you.

Thank you!

Gio, 11/10/2011 - 12:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 4
Commenti: 52

Hi Yana,
Hi Peter,

I also have the German version of BuR 11 and suffer from the same issue. The Mail-Settings are only applied, on initial setup of a backup-task. When you alter the settings later, the changes are not applied to the task. For example:

1. setup a task with mail receipant: user1@domain.de
2. alter the task and replace the mail receipant to user2@domain.de

the mails are sent, but still to user1....

Regards

Volker
Nadolski

Sab, 01/14/2012 - 14:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Messaggi: 30
Commenti: 113

A workaround for this problem is found here:

http://forum.acronis.com/node/26922#comment-83545

The solution is to clone the tasks - then it works (tested myself)

Sab, 01/14/2012 - 20:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Messaggi: 30
Commenti: 113

Yana,

I am in touch with Anton since 2011-12-02 14:04 about this email notification problem - and others have this problem too.

Sab, 01/14/2012 - 20:42
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.