Recovery hanging

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I'm restoring a clients machine. It got to the Loading stage and hung for 20 minutes (I've attached a screen shot). I attempted it again, after restarting, with the same result.

I'm sure you need additional information to assist, so before I setup the machine and run through the process again, what information is needed?

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Mer, 05/02/2012 - 08:33
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Hello WesTrac, 

Welcome to our Forum, we're glad to greet you here.

Unfortunately we really will need additional information, since it's not really clear from your screenshot whether you're running a recovery from the boot CD, or Windows. Please provide us with the following information:

  1. Exact sequence of steps performed
  2. If you're running a recovery from Windows:
    Acronis Info
  3. If you're running a recovery from the CD:
    Acronis Linux Report

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you.

Thank you.

Mer, 05/02/2012 - 14:00