Tape Autoloader Issue - Acronis 11

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Hi guys,

We have just configured Acronis 11 and attached a Dell Powervault LTO5-SAS 124T tape unit to the Backup and Recovery server.

I am using Windows 2008 R2 64-bit edition

I have updated the Dell drivers and can see both the autoloader and the Quantum drive in Windows device manager.

I can also see the 2 devices in the Acronis Tape Management.

However, when I try to set up a vault on the backup device, I select the autoloader and no drives appear. I can set up the vault with just the drive, but it prompts me to load the tape manually - which should not happen with an autoloader.

In the Tape Management - It shows me I have 2 devices and 1 drive. I can browse the autoloader and tape slots and it even says it has drive 1. But when it comes to setting up as a vault it does not appear.

If anyone has any thoughts on how I can fix this it would be very much appreciated

Regards

R

Lun, 01/14/2013 - 08:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Messaggi: 31
Commenti: 1272

Hello rwill,

Thank you for posting this issue in our forum.

I recommend to collect system report, logs and screenshots of the problem and then contacting support. Troubleshooting tape issues may need analyzing the system. You will find all available support options in our Customer handbook.

The collected information helps our Support Professionals to reduce time in analyzing the data and issue. It speeds up the resolution process because we will have the chance to analyze all the available information.

If there is anything else I can do for you, please let me know.

Thank you.

Mer, 01/16/2013 - 08:05
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