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TrayMonitor.exe hanging at 98%

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For the past week or two I've logged in to our server to see the animated tray icon still running, long after the backups have finished and sent out their notification e-mail.
Logging out and back in to Windows, or simply ending the task, will fix it until the next backup is taken. Then it hangs all over again.
I've attached ProcessMonitor and it doesn't seem to be doing anything.
Any pointers on how I can fix this? I may just disable it from running upon login.
Thanks,
-Matt

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Hello Matt,

Thank you for posting this question.

Please ensure, that you are using the latest build of your Acronis Product. You can download the latest build from your account.

The tray icon is not mandatory component so far, I suggest to uninstall it if you do not need it. The tray icon is only an ad in the system tray and has no other function than to display the current status of the service and restore tasks of backup tasks. Most people do not sit in front of the server console, so this component can be removed.

If you need additional assistance for this issue, please contact Acronis Support. Find more information here.

Please let me know if you have additional questions.

Thank you.

hi,
this issue is happening with the newest version.
i will hold off on contacting support, i figure i would get a better/faster response here.
thanks,
-matt

MattNat,

I guess you thought wrong. I am having the same problem and while maybe it is not important, I am with you. I want it fixed. Interesting solution from Acronis. "If a feature does not work, just remove it. Problem solved." What?

Godd luck to us all,

Jim

Hello MattNat, Hello Jim Carter,

Thank you for your replies.

I did not say this module does not work. I apologize if the impression has arisen that I will not assist you. I just meant that it does not affect the functionality of the backup. If you want to get to the root of the cause, it is necessary to analyze the situation.

To do this, you have to contact support. Find all available options in our Customer handbook.

If there is anything else, we can do for you, please let me know.

Thank you.