Update from True Image Echo to B&R 11 fails

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Hello,

I want to update my Acronis True Image Echo Server 9.1 to Acronis Backup & Recovery 11. I have at the moment only a trial licence for 15 days and want to test it. I downloaded this file "ABR11S_17318_de-DE.exe" and started it, choosed update from older version and paste my trial licence code in the field. At the Core Installation it fails with this error message:

Code: 06442537
Zeilenkennung: 0x394351065f8e4bb1
Nachricht: Installationsfehler.

Suberror
Code: 01603
Zeilenkennung: 0xbd28fdbd64edb8bc
Nachricht: Schwerwiegender Fehler bei der Installation

I attached the msi log file to this post. If I uninstall my older version and install it clean can I still buy and Update Licence for B&R 11?

Greets,

Burak

Mer, 02/22/2012 - 18:42
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http://kb.acronis.com/content/21501?stay=1 -

Technical-level upgrade
You can install Acronis Backup & Recovery 11 components only over the components of Acronis Backup & Recovery 10.

So it's not possible to upgrade the existing installation.
It is possible to uninstall the existing version and install B&R 11 using your trial key, then convert it to 'full' using purchased upgrade key and the old key of 9.1 .

Mer, 02/22/2012 - 20:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commenti: 4

Ah, okay. I read on this page about the Upgrade possibilities and in the second table is True Image Echo Server 9.1 to B&R 11 Server for Windows. So I thought I can just upgrade over the existing installation.

Thank you for your answer. I will try to uninstall and install the new version of it.

Another question: It isn't allowed to use the licence of True Image Echo Server 9.1 after I upgraded it to 11 on an other server, isn't it?

Mer, 02/22/2012 - 20:30
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If you upgraded it using an upgrade key, then 'base' 9.1 license and '11 upgrade' license are both considered used there and can't be used on another computer.

Gio, 02/23/2012 - 06:24