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Cancel auto-renewal

Thread solved

It would seem that Acronis implement some very sly practices when it comes to managing your account. In fact there is NO option to disable auto-renewal.

Please advise how I can cancel auto-renewal.

Thank you

2 Users found this helpful

John, welcome to these public User Forums.

Please send a private message to Ekaterina Surkova | Forum Moderator who can help with cancelling your auto-renewal subscription.

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Hello John,

I've sent you the cancellation link in a private message (to access PM, click on My account at the top of a forum page and then on Dialogs)

Regular Poster
Messaggi: 198
Commenti: 120

Hi,

Please advise how I can cancel auto-renewal on my Acronis True Image subscription.

Thank you

Regular Poster
Messaggi: 198
Commenti: 120

Hi Enchantech,

Thanks for the information, I have managed to turn off the automatic renewal.  I was suprised I still had the original Subscription order!

Regards,

Mel

 

Your welcome,

I also wish to cancel auto renewal, but don't have original invoice, and can find no way to cancel subscription from account login.

 

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Messaggi: 250
Commenti: 7092

peter hunter wrote:

I also wish to cancel auto renewal, but don't have original invoice, and can find no way to cancel subscription from account login.

Hello Peter,

please check your private messages for the link (go to My account at the top of a forum page and then to Dialogs) 

Regular Poster
Messaggi: 198
Commenti: 120

hi, 

I would like to cancel auto-renewal.

thanks

Regina

Hello

I also have lost the invoice email and need to cancel auto-renewal

Thank you

ANdreas

HIi,

I would like to cancel auto-renewal for Acronis Cyber Protect Home Office Essentials.

thanks