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Acronis TI for Western Digital fails to create backup of damaged hdd

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Hello,

Recently, I have detected that my 5 year old 2TB WD Blue HDD drive (out of Warranty) has some problems related to reallocated, uncorrectable and current pending sectors, as seen in this CrystalDiskInfo screenshot:

image 632

I have run the S.M.A.R.T. Diagnostic Short Test and the extended test within the WD dashboard software (version 3.4.2.9). The short test does not detect any problem, but the extended one prints the following error:

image 635

Due to this situation, I have bought and succesfully installed a new 4TB WD Blue HDD in my PC and I would like to move all the information contained in my old HDD to the new one. Just in case, I have tried to create a backup of the old HDD using Acronis TI for WD (version 2021, build 39200), but the backup cannot finish due to the following error:

image 634

I have tried to correct sector errors using Windows' chkdsk /r and the GUI option available from the drive's properties before performing another backup, but the results are the same.

I have also generated a system report and i got these results (disks.txt file):

image 637

image 636

(If it is useful I can provide the full disks.txt file)

As you can see, the Drive is indeed damaged. 

So, is there any way to perform the backup with Acronis TI for WD?

What can I do to move my data from the old HDD to the new one?

 

PD: This is my first post. I hope that it respects the forum format.

Thanks in advance.

0 Users found this helpful

Unai, welcome to these public User Forums.

If your 2TB WD drive is starting to fail then the only real option I can suggest trying would be to try to create a full disk backup using sector-by-sector mode and selecting to ignore bad sectors (both settings in the Advanced Options page).

The backup destination will need to be of an equal size to the 2TB source disk to ensure that you do not run out of space on the backup storage drive.

The only other option would be to try doing a direct copy of the files & folders from the 2TB drive to your new 4TB drive - you could use the integrated Windows RoboCopy tool.

RoboCopy 2tb:\ 4tb:\ /MIR /r:1 /w:2

where 2tb:\   is the source WD drive i.e. F:\
where 4tb:\   is the destination WD drive i.e. G:\

/MIR   mirrors the drive content including directories etc.

/r:1     allows only 1 retry when an error is encountered
/w:2   allows only a 2 second wait between retries

Thank you for your reply Steve.

I will try the sector-by-sector backup first (with the ignore bad sectors option checked).

When any of the methods work, I will mark your response as Solution.