Salta al contenuto principale

Acronis TrueImage 2021 - preboot 'restore' process is being blocked by the presence of a dynamic raid group of disks

Thread needs solution

Hello,

I believe this is somewhat related to this topic: https://forum.acronis.com/forum/acronis-true-image-2018-forum/cloning-e…, but is more complicated. I tried seeking help from Acronis support but they told me to upgrade to the newest version, but I don't believe that will solve the problem. So let me explain...

 

My Windows 10 computer includes the following:

------------------------------------------------

  • C: (OS - standard GPT configuration) (numbered as disk 3)
  • D: drive (dynamic striped raid0 array of 3 disks) (numbered as disks 0, 1 and 2)
  • G: drive (backup single drive) (numbered as disk 4)

-----------------------------------------------

 

The crux of the problem is that the Acronis restore process runs into the dynamic drives during pre-boot mode and errors out.

 

Now there are two ways you can initiate an Acronis restore:

  1. From Windows, Acronis creates a bootable partition, restarts your computer and the rest is automatic (this is my preferred way of doing it, assuming I need to wipe/restore and still have access to Windows
  2. From the Bios, via a bootable Acronis disk

 

With the presence of my 'D drive'...

  • Option #1 above errors out completely, I cannot do a restore this way, and I have never been able to find a solution (attached error message picture).
  • Option #2 will work, after Acronis detects and 'locks' the disks, one at a time. And unfortunately this 'locking process' does not happen when the restore is initiated from Windows.

image 513

So ultimately what I'm looking for is a way to get the Acronis restore to work, if initiated from within Windows, but not have it crap out when it detects the dynamic disks in pre-boot mode. Is there a way to solve this?

 

Thanks

Bob

 

 

Allegato Dimensione
Capture.PNG 31.78 KB
0 Users found this helpful

Bob, sorry but you are seeing a limitation for the Linux kernel based environment that is used when you initiate any disk recovery from within Windows.  Acronis uses a small Linux distro called BusyBox which does not have support for such as dynamic disks / RAID arrays etc.

The solution is to create the 'Simple' WinPE version of Acronis Rescue Media which uses the files from the Windows Recovery Environment to support the installed hardware, and to perform any disk recovery using that media.

KB 58006: Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager

KB 46250: Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

KB 45330: Acronis Bootable Media Does Not Detect HDD, RAID or NIC

KB 45331: Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

KB 59947: Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu

Bob,

Just a workaround idea here that may or may not work for you:

  1. Before you initiate the recovery in Windows open Windows Disk Management.
  2. Locate your D: disk and hover your mouse pointer over the far left square of the disk where you see the Disk #
  3. Right click and select Offline from the menu that appears. 
  4. Close Disk Management and proceed with the recovery process.

In theory this should keep the raid disks offline thus unavailable/unusable for the Linux based environment that Steve speaks to above which would in turn allow the recovery process to proceed without error.