Salta al contenuto principale

Dell Perc H755 drivers for Linux Acronis booteable media

Thread needs solution

Hello Acronis friends, I'm new at forum and need a little help.

We are using Acronis True image Home (ATIH) with Dell PERC controllers since year 2011. We used 2011, 2013, 2015 and 2018 versions. Never got an issue. Sometimes, when appears a new RAID controller, we had to update ATIH version in order to include the new drivers to work with new hardware.

Now, our ATIH 2018 is lack of drivers for Dell PERC H745 (Avago) and H755 (Broadcom). We already tested an Acronis Cyber Protect Home Office (ACPHO) trial and has the drivers for H745, but not for H755. :-(

At the other hand, we tested Acronis Cyber Protect too, but is impossible to see any of both controllers.

. Is there any way to add drivers to Acronis booteable media?
. It will be a new release of ACPHO capable to build a booteable media with additional drivers?

We tested other live clone solution based on linux too and has drivers for both RAID controllers. Our intention is to go forward with Acronis, as always worked.

Thanks in advance.-

 

0 Users found this helpful

We need more information before we can help you resolve the issue. I am not sure about the process that you have been using.

  • am I correct in concluding that Dell PERC H745 (Avago) and H755 (Broadcom) are PCIe Raid controller cards, or are that on the motherboard.
  • what operating system is being used by the relevant computers - version and build (for example Windows 10 Pro x64 version 21H1 built 19043.1415.
  • you say you are doing a live clone, is this from within Windows or or are you using recovery media?
  • if you are using recovery media, is it Linux (either downloaded from your Acronis account) or is it or WinPE recovery media created by ATI 2018?

If these RAID controllers use proprietary drivers, then they will not be included in Acronis Linux based recovery media, either created from within ATI downloaded from your Acronis Account. The problem will be overcome if you create Windows RE recovery media, which can be created in ATI 2019 and later (it should include all drivers included in the Windows installation). You could also inject the needed drivers into the recovery media using the MVP Tool - CUSTOM ATI WINPE BUILDER.

Update:  Just noticed that the thread name indicates Linux recovery media is being used. Acronis Linux recovery media does not include proprietary drivers; most raid controllers use proprietary drivers. I suggest you create Windows PE or RE recovery media.

Ian 

Just to confirm, the Linux based Acronis bootable rescue media has no provision for injecting or adding any additional device drivers.

The Linux media tends to be updated with each new version of Acronis software and this in turn seeing some older device support being dropped and new support being added but there is no published information from Acronis about this!

If the Dell PERC controllers are installed in Windows PC's then as Ian has mentioned above, you need to use the Windows PE version of the rescue media which does have options for adding in new device drivers.  If you use the 'Simple' method of creating WinPE media from within Windows on a PC with the Dell PERC controllers, then it should pick up device drivers from the Windows Recovery Environment of that PC.

KB 60820: Acronis True Image 2018: how to create bootable media
KB 60091: Acronis True Image 2018: how Simple bootable media creation mode works