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vss_requestor.exe failing with BitDefender

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Looking for support: Seems Acronis is not playing well with BitDefender. New Windows 11 build. Not able to run first backup.

(please do not suggest removing BitDefender)

thanks :)

 

Error in Event Viewer:

Faulting application name: vss_requestor.exe, version: 4.7.0.4049, time stamp: 0x6128b1d4
Faulting module name: atcuf64.dll, version: 1.46.325.0, time stamp: 0x61a10b5b
Exception code: 0x80000004
Fault offset: 0x0000000000059d55
Faulting process id: 0x0x2904
Faulting application start time: 0x0x1D860D8E8A02412
Faulting application path: C:\Program Files (x86)\Common Files\Acronis\VssRequestor64\vss_requestor.exe
Faulting module path: C:\Program Files\Bitdefender\Bitdefender Security\atcuf\dlls_265654098020000000\atcuf64.dll
Report Id: 13a6739c-295f-4394-a9fb-3e4a1b017990
Faulting package full name: 
Faulting package-relative application ID: 

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Have you disabled the modules of CyberProtect that are "replicated" by BitDefender.  In the Acronis GUI select protection, the click on settings (bottom right right, then modify the settings under each tab. Or just click on "turn off protection" at the bottom of the left hand column on the protection main screen.

Ian

 

Did you post THIS as well?

I am with Ian, if you want to run BitDefender than turn off Acronis protection.

Thanks for suggestion.
I already have Acronis protection turned off. 

Experiments found turning off BitDefender 'Advanced Threat Detection' let backup complete.

Symptom: backup seems to work, runs & completes backup, fails and starts over, runs backup to end again, fails.

Is there another part of Acronis protection to turn off?

image 790

 

I would recommend raising this issue directly with Acronis as the issue here is most likely a conflict between the different versions of BitDefender being used.  ACPHO also is using BitDefender under the covers to provide the Acronis Cyber Protect features, and whilst you can 'turn off protection permanently!' per your screen image settings, it does not stop all the related background Windows Services from still remaining in 'running' state and being active occasionally!

Indeed Steve, I see now at least two services running security even though it's supposedly turned off. 

Fascinating Acronis keep forcing their protection schemes on us no matter how much we try to turn it off.

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