Processing, please wait...?

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Hi,

Has anyone had this problem when trying to create a backup of the MS Exchange Info Store?

Once I've connected to the exchange server via the console I just get a little window that appears, saying "Processing, please wait..." and it doesn't disappear, and I can't create a backup of the info store.

What is causing this issue?

Please Help!

Gio, 07/22/2010 - 13:04
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Hello Nick!

Welcome to our Forum, and thank you for finding time to join us! I completely understand your concern and will be glad to assist you.

I'm glad to inform you that we have already an article describing this issue and solution for it. Please kindly follow the instructions mentioned here. I would also suggest you to turn off the encryption on the Agent machine.

Should the issue persist, please gather

  1. Acronis Recovery for MS Exchange logs
  2. Build number of the product you're using

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Ven, 07/23/2010 - 13:18