acronis disconnects raid controller
I've been experiencing my drive getting disconnected while backing up using atih 2016 build 6595.
I'm on windows 10 64bit v 1703
my backup dive is an external usb 3.0 drive connected to a usb 3.0 port on my pc
the primary drives back up fine, but when a backup for my e drive is running the drive disappears after 5 minutes. this is on a marvel sata6g controller set up as a raid1 with 2 seagate 1tb drives, the mb is a gigabyte ga77zx-ud5h.
this problem began after a windows security update.
I only backup this drive once every 2 weeks, and it never fails during that time. I've checked all the drives including the backup drive for errors and none were found.
I tried disabling my av, backing up form a clean boot, leaving the system alone during the backup, but it continuously removes the drive and fails. I haven't had any viruses or malware, and have had no hardware problems.
any ideas what has changed?
thanks in advance


- Accedi per poter commentare

thanks
I had no luck with this. I began to suspect a failing controller or drive, so I tested with the HP backup utility that came with my external drive. it worked flawlessly. went back to acronis and the marvel raid drives disappear in about 2 minutes again. I did run the seatools full diagnostics on the raid and each drive, no problems found.
I did a repair install, again no difference the drives disappear, and now the tray icon no longer appears during a backup, and the email notification no longer works.
this is going from bad to worse.
- Accedi per poter commentare