ERROR : Cannot find version 5
Hi Forum!
Updated from 2015 to 2016 a few weeks back. Everything was working fine.
Now getting error message "Cannot find version 5. You may have moved or deleted it. Please click Browse and specify its location or ignore this message."
When I click Retry, it just errors again.
Anyone got advice?
THank you!


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Hi Steve,
Thanks for the advice.
Changed the drive letter to Z, and was able to run the backup. While the only USB external that I pop in and out is my iPhone for charging, this does not seem to have caused a problem in the past however, we are dealing with Windows so anything is possible.
Should I encounter the problem again somewhere, I will return to this post - else have a great summer!
Best,
Rick
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Rick, thanks for giving feedback, hope everything continues to work well for you.
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I recently found an issue with using Z: as the USB drive letter as I have been using it to avoid Windows automatically reassigning drive letters. Well, after upgrading a system to Windows 10 for a family member, I then built it from scratch. I installed an older wireless HP printer (should have noted the model # for reference here). I'll be darned, but that stupid printer always assigns its Sd card slot as Z and seems to mount that letter before the external hard drive - even if the hard drive is physically connected to the PC - I don't know how, but it always wins out. As a result, I've stopped using Z: and am sticking to something a little farther in, but still closer to the end. I suppose something like this could happen with other drive letters and/or devices too, but this one through me for a loop!
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Thanks Bobbo!
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