browse my backup does not exist
I have an error "failed backup" The error mressage says i should remnove it from the l;ist by selecting browse my backup, but there is no such button anywhere and the documentation is impenetrable. How am i supposed to recover from the failed backup? It is failing regularly, so i need to know.


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log uuid=BEC23370-2CAC-4489-9EE4-957AC91101DC; product=Acronis True Image; version=20.0; build=5554; task=19B006D6-FD8D-4D34-A225-6E89E00BA98B; task_name=Entire PC (PAULS4670K)
Start= 12/10/2016 17:55:12
id=1; level=2; module=100; code=0; date/time=12/10/2016 17:55:12
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2; level=2; module=100; code=2; date/time=12/10/2016 17:55:12
message=Operation Entire PC (PAULS4670K) started by schedule.
id=3; level=2; module=100; code=0; date/time=12/10/2016 17:55:17
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=4; level=2; module=316; code=0; date/time=12/10/2016 17:55:17
message=Operation: Backup
id=5; level=2; module=100; code=11; date/time=12/10/2016 17:55:17
message=Priority changed to Low.
id=6; level=2; module=11; code=1008; date/time=12/10/2016 17:55:18
message=Create Backup Archive From: To file: F:\Entire PC (PAULS4670K).tib Compression: Normal Exclude: Files matching mask Match criterion:
hiberfil.sys
pagefile.sys
$Recycle.Bin
swapfile.sys
System Volume Information
*.tib
*.tib.metadata
*.~
*.tmp
C:\Users\Paul\AppData\Local\Temp
C:\Users\DefaultAppPool\AppData\Local\Temp
C:\Users\Paul\AppData\Local\Microsoft\Windows\INetCache
C:\Users\DefaultAppPool\AppData\Local\Microsoft\Windows\INetCache
C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\Cache
C:\Users\Paul\AppData\Local\Opera Software
C:\Users\Paul\AppData\Local\Mozilla\Firefox\Profiles
C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\Cache
C:\Users\Paul\AppData\Local\Opera Software
C:\Users\Paul\AppData\Local\Mozilla\Firefox\Profiles
C:\WINDOWS\CSC
id=7; level=2; module=4; code=13; date/time=12/10/2016 17:55:18
message=The file is corrupted.; line_tag=0x1D8EAB676A3F695F
Error_Code=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
id=8; level=2; module=4; code=13; date/time=12/10/2016 17:55:18
message=The file is corrupted.; line_tag=0x6517E0ECF4E10120; hide=1
id=9; level=4; module=1; code=1009; date/time=12/10/2016 17:55:18
message=Cannot perform this operation in quiet mode. (0x103F1) $module = ti_demon_vs_5554 TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback: <link url='execute://%VS_PATH%\Common7\IDE\devenv.exe @k:\5554\products\imager\archive\impl\operations\archive_message_callback.cpp /command Edit.GoTo 987'> k:\5554\products\imager\archive\impl\operations\archive_message_callback.cpp(987)</link> The file is corrupted. (0x4000D) $module = ti_demon_vs_5554 TrueImage::Archive::ArchiveMsgReadCallbackProcessor::ProcessReadCallback: <link url='execute://%VS_PATH%\Common7\IDE\devenv.exe @k:\5554\products\imager\archive\impl\operations\archive_message_callback.cpp /command Edit.GoTo 988'> k:\5554\products\imager\archive\impl\operations\archive_message_callback.cpp(988)</link>
id=10; level=2; module=100; code=0; date/time=12/10/2016 17:55:18
message=The following backups have been successfully created:
id=11; level=4; module=485; code=14; date/time=12/10/2016 17:55:18
message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
Error_Code=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
id=12; level=4; module=11; code=1001; date/time=12/10/2016 17:55:18
message=Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.; line_tag=0x6D5B4DCC0BA145A4; hide=1
id=13; level=4; module=485; code=6; date/time=12/10/2016 17:55:18
message=The specified file does not exist.; line_tag=0x6D5B4DCC0BA146AF; hide=1
id=14; level=4; module=4; code=17; date/time=12/10/2016 17:55:18
message=The specified file does not exist.; line_tag=0x132134CB418E752D; hide=1
id=15; level=4; module=316; code=5; date/time=12/10/2016 17:55:18
message=Operation has completed with errors.; line_tag=0x9F2C53C72E8BCE4E
Error_Code=AQUAPAFOzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAEF0aV9kZW1vbl92c181NTU0ACRmaWxlAEFrOlw1NTU0XHByb2R1Y3RzXGltYWdlclxkZW1vblxtYWluLmNwcAAkZnVuYwBBbWFpbgAkbGluZQBOWAIAAAAAAAAA
Start= 12/10/2016 17:55:12
Finish= 12/10/2016 17:55:18
Total Time= 00:00:06
- Accedi per poter commentare

Paul, thanks for sharing the log file data. The first error that I see in the log says:
id=7 The file is corrupted.
This is followed by further messages saying the same and with reference to %VS_PATH%\ which would suggest that you may be encountering a Microsoft VSS issue. VSS is used to create the snapshot data for the backup.
I would suggest two things to start with here:
- Run CHKDSK /F /R against all the drives involved in the backup to ensure that you have no bad sectors that could contribute to file corruption - this will include checking the temporary space used by MS VSS to store snapshot data for the backup.
- Disable VSS for this specific backup task by following the advice given in post: https://forum.acronis.com/forum/45832#comment-346558
One further thought, please ensure that ATIH 2017 is running with Administrator privileges and not as a non Admin user.
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