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2018 Perpetual + Windows 11

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I have a perpetual ATI-2018 license for 3 users.  A couple of weeks ago I purchased a new Dell XPS with Windows 11.  Since then my backups have been working fine and I've also been able to restore files and folders during my testing.  BUT, when I booted to my Rescue CD to test a full restore (everything but the last click), ATI was unable to find my TIB file which was on an external high speed USB drive.  I then did the following:

- Created a new CD Rescue disk and booted to it.

- Created a USB Rescue disk and booted to it (I liked the fast boot).

- Copied a 70GB TIB file to my D:\ hard drive and booted to the USB Rescue disk.

In all situations ATI was unable to find my backup TIB file.  Is there something wrong with my setup or is there a compatibility problem with Windows 11?

Thanks,  Bill

 

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Bill, I am not aware of any issues related to using ATI 2018 with Windows 11.

What flavour of rescue media is on your rescue CD and USB media?  Is it Linux based or have you created the Simple WinPE version of rescue media?

When booted from the rescue media can you see all the contents of the internal drive(s) from the Acronis stand-alone application, i.e. could you simulate making a new Files & Folders backup to select data from the internal drives?

The reason for these questions is to see whether your new Dell XPS has come with BitLocker encryption either enabled or pending which might be coming into play here?

Linux based rescue media may also have issues with seeing newer drives in new computers, in particular any using RAID or encryption or using some Intel VMD RST controllers etc.

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Hello,

In fact, Acronis True Image 2018 doesn't support Windows 11; it was released years before Windows 11.

Have you tried checking in Windows Explorer to see if those files are stored? Can you open the backup file?

Have you attempted to validate the backup file using the following link: https://www.acronis.com/en-us/support/documentation/ATI2018/index.html#38839.html?

Also, please note that it would be better to create a WinPE bootable media and try adding the drivers manually (you can obtain them from the producer):

Best regards.

Clarification: ATI 2018 does not officially support Windows 11, but many users have been able to use it with Windows 11.

Another possibility is that the new computer uses Intel VMD - see discussion here.